Article ID: 979818 - Last Review: March 23, 2010 - Revision: 1.0 When you try to send an encrypted e-mail message in Office Outlook 2007, you are prompted for your smart card
SYMPTOMSYou are prompted for your smart card when you try to send an encrypted e-mail message in Microsoft Office Outlook 2007. This problem occurs when you add yourself or a distribution list that contains your account to the recipient list. RESOLUTIONImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756
(http://support.microsoft.com/kb/322756/
)
How to back up and restore the registry in Windows To resolve this problem, apply hotfix package 978401, and then enable the hotfix package. To do this, follow these steps:
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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