When you try to send an encrypted e-mail message in Office Outlook 2007, Outlook 2010, or Outlook 2013, you are prompted for your smart card

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Article ID: 979818 - View products that this article applies to.
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Symptoms

You are prompted for your smart card when you try to send an encrypted e-mail message in Microsoft Office Outlook 2007, Microsoft Outlook 2010, or Microsoft Outlook 2013. This problem occurs when you add yourself or a distribution list that contains your account to the recipient list.

Resolution

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To resolve this problem, follow these steps:
  1. If you are using Outlook 2007, apply hotfix package 978401. If you are using Outlook 2010 or Outlook 2013, skip to step 2.

    For more information about the hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
    978401 Description of the Office Outlook 2007 hotfix package (Outlook-x-none.msp): February 23, 2010
  2. Enable the AllowPrivateKeyCheck registry value. To do this, follow these steps:
    1. In Windows Vista, Click Start
      Collapse this imageExpand this image
      the Start button
      , type regedit in the Start Search box, and then press Enter.

      Collapse this imageExpand this image
      User Account Control permission
      If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.

      In Windows XP, click Start, click Run, type regedit in the Open box, and then click OK.
    2. Locate and then click the following registry subkey, based on the version of Outlook that is installed:  
      Outlook 2007: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security
      Outlook 2010: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security
      Outlook 2013: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security
    3. On the Edit menu, point to New, and then click DWORD Value.
    4. Type AllowPrivateKeyCheck, and then press Enter.
    5. Right-click AllowPrivateKeyCheck, and then click Modify.
    6. In the Value data box, type 0, and then click OK.
    7. Exit Registry Editor.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 979818 - Last Review: February 6, 2014 - Revision: 2.0
Applies to
  • Microsoft Office Outlook 2007
Keywords: 
kbexpertiseinter kbqfe kbsurveynew kbprb KB979818

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