A file in the Public Desktop folder disappears from the desktop immediately after you rename the file on a computer that is running Windows 7 or Windows Server 2008 R2

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Article ID: 980120 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You disable User Account Control (UAC) on a computer that is running Windows 7 or Windows Server 2008 R2.
  • You create a file in or copy a file to the Public Desktop folder under the path "%PUBLIC%\Public Desktop". For example, you create a test.txt file in the folder.
  • You close all Windows Explorer windows that are open.
  • You try to rename the file on the desktop.
In this scenario, the file disappears from the desktop immediately after you rename the file.

Note By default, the Public Desktop folder is hidden. To show the hidden folder, follow these steps:
  • Open the Windows Explorer, click Organize, and then click Folder and Search Options.
  • Click the View tab, and then click to select the Show hidden files, folders and drives option.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Apps.infNot applicable62,33402-Mar-201003:18Not applicable
Shell32.dll6.1.7600.1654112,867,07202-Mar-201007:27x86
Apps.infNot applicable62,33402-Mar-201003:21Not applicable
Shell32.dll6.1.7600.2065712,868,60802-Mar-201007:27x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Apps.infNot applicable62,33402-Mar-201003:30Not applicable
Shell32.dll6.1.7600.1654114,162,94402-Mar-201007:58x64
Apps.infNot applicable62,33402-Mar-201003:32Not applicable
Shell32.dll6.1.7600.2065714,165,50402-Mar-201007:57x64
Shell32.dll6.1.7600.1654112,867,07202-Mar-201007:27x86
Shell32.dll6.1.7600.2065712,868,60802-Mar-201007:27x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Apps.infNot applicable62,33402-Mar-201003:03Not applicable
Shell32.dll6.1.7600.1654121,170,17602-Mar-201006:53IA-64
Apps.infNot applicable62,33402-Mar-201002:57Not applicable
Shell32.dll6.1.7600.2065721,175,29602-Mar-201006:43IA-64
Shell32.dll6.1.7600.1654112,867,07202-Mar-201007:27x86
Shell32.dll6.1.7600.2065712,868,60802-Mar-201007:27x86

WORKAROUND

Workaround for Windows 7 and for Windows Server 2008 R2

To work around this issue, use one of the following methods:
  1. Press F5 to refresh the desktop. The file that is renamed suitably appears again.
  2. Turn on the UAC feature.
  3. Keep at least one Windows Explorer windows open when you rename the file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size1,674
Date (UTC)02-Mar-2010
Time (UTC)11:09
PlatformNot applicable
File nameX86_03dfbd689fc8272bea6b00694d301dc2_31bf3856ad364e35_6.1.7600.16541_none_e573a390ce20dbbc.manifest
File versionNot applicable
File size695
Date (UTC)02-Mar-2010
Time (UTC)11:09
PlatformNot applicable
File nameX86_ff85ae6f173ad6b4daf36af177224980_31bf3856ad364e35_6.1.7600.20657_none_facf49f4912e0b9f.manifest
File versionNot applicable
File size695
Date (UTC)02-Mar-2010
Time (UTC)11:09
PlatformNot applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16541_none_6c26c3557332a85e.manifest
File versionNot applicable
File size1,059,457
Date (UTC)02-Mar-2010
Time (UTC)07:52
PlatformNot applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20657_none_6cab91f08c52fc23.manifest
File versionNot applicable
File size1,059,457
Date (UTC)02-Mar-2010
Time (UTC)07:54
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_2cf643d1967f3cc6fac30d405f2930ca_31bf3856ad364e35_6.1.7600.16541_none_b2e1141b5749507a.manifest
File versionNot applicable
File size1,040
Date (UTC)02-Mar-2010
Time (UTC)11:10
PlatformNot applicable
File nameAmd64_325639ad436367c1adc3c36689ec8150_31bf3856ad364e35_6.1.7600.20657_none_5efa5d31231ccd43.manifest
File versionNot applicable
File size1,040
Date (UTC)02-Mar-2010
Time (UTC)11:10
PlatformNot applicable
File nameAmd64_7b59f290982633749fc609442d3482ad_31bf3856ad364e35_6.1.7600.16541_none_707909023f2d5341.manifest
File versionNot applicable
File size699
Date (UTC)02-Mar-2010
Time (UTC)11:10
PlatformNot applicable
File nameAmd64_938bf7aaa1453b378c7a41644dae654b_31bf3856ad364e35_6.1.7600.20657_none_d07976ab1df84d3b.manifest
File versionNot applicable
File size699
Date (UTC)02-Mar-2010
Time (UTC)11:10
PlatformNot applicable
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16541_none_c8455ed92b901994.manifest
File versionNot applicable
File size1,058,443
Date (UTC)02-Mar-2010
Time (UTC)08:57
PlatformNot applicable
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20657_none_c8ca2d7444b06d59.manifest
File versionNot applicable
File size1,058,443
Date (UTC)02-Mar-2010
Time (UTC)08:54
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,906
Date (UTC)02-Mar-2010
Time (UTC)11:10
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16541_none_d29a092b5ff0db8f.manifest
File versionNot applicable
File size1,054,916
Date (UTC)02-Mar-2010
Time (UTC)07:47
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20657_none_d31ed7c679112f54.manifest
File versionNot applicable
File size1,054,916
Date (UTC)02-Mar-2010
Time (UTC)07:48
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_aeb90d42f48c9f3d9c5fddbf5b2f0324_31bf3856ad364e35_6.1.7600.20657_none_2cf52e49743b00a4.manifest
File versionNot applicable
File size1,038
Date (UTC)02-Mar-2010
Time (UTC)11:09
PlatformNot applicable
File nameIa64_b2c56787cef5b646067e7cba9375715f_31bf3856ad364e35_6.1.7600.16541_none_2e1ce348fc3b7173.manifest
File versionNot applicable
File size1,038
Date (UTC)02-Mar-2010
Time (UTC)11:09
PlatformNot applicable
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16541_none_6c28674b7330b15a.manifest
File versionNot applicable
File size1,058,441
Date (UTC)02-Mar-2010
Time (UTC)08:57
PlatformNot applicable
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20657_none_6cad35e68c51051f.manifest
File versionNot applicable
File size1,058,441
Date (UTC)02-Mar-2010
Time (UTC)08:53
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,684
Date (UTC)02-Mar-2010
Time (UTC)11:09
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16541_none_d29a092b5ff0db8f.manifest
File versionNot applicable
File size1,054,916
Date (UTC)02-Mar-2010
Time (UTC)07:47
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20657_none_d31ed7c679112f54.manifest
File versionNot applicable
File size1,054,916
Date (UTC)02-Mar-2010
Time (UTC)07:48
PlatformNot applicable

Properties

Article ID: 980120 - Last Review: April 14, 2010 - Revision: 1.1
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows HPC Server 2008 R2
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbexpertiseinter kbqfe kbhotfixserver kbfix kbsurveynew kbautohotfix KB980120

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