Article ID: 980301 - Last Review: September 9, 2010 - Revision: 2.0

The Microsoft Exchange Information Store service stops responding during a Volume Shadow Copy Service backup on an Exchange Server 2007 server

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SYMPTOMS

The Microsoft Exchange Information Store service (store.exe) stops responding during a Volume Shadow Copy Service (VSS) backup on a Microsoft Exchange Server 2007 server. Additionally, you find the following error message is logged in Application logs:

Event Type: Error

Event Source: ESE

Event Category: Logging/Recovery

Event ID: 459

Description:

MSExchangeIS (<xxxx>) <storage group name> : The file <log file name> is missing and could not be backed-up.

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RESOLUTION

To resolve this problem, install the following update rollup:
2279665  (http://support.microsoft.com/kb/2279665/ ) Description of Update Rollup 1 for Exchange Server 2007 Service Pack 3
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbfix kbqfe kbsurveynew kbexpertiseinter kbhotfixrollup KB980301
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