The right side of the first page of a printed .eml file may be truncated on a computer that has Internet Explorer 8 installed

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Article ID: 980333 - View products that this article applies to.
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SYMPTOMS

On a computer that has Windows Internet Explorer 8 installed, you print an .eml file in Microsoft Outlook Express, in Windows Mail, or in Windows Live Mail. However, the right side of the first page of the printout may be truncated.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    8.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have an 8.0.0000.xxxxx version number.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Internet Explorer 8 for Windows Server 2008 and for Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ieframe.dll8.0.6001.2299311,072,51218-Feb-201014:16x86
Ieui.dll8.0.6001.22993164,35218-Feb-201014:16x86
For all supported x64-based versions of Internet Explorer 8 for Windows Server 2008 and for Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ieframe.dll8.0.6001.2299312,465,66418-Feb-201015:16x64
Ieui.dll8.0.6001.22993219,13618-Feb-201015:16x64
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Internet Explorer 8 for Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ieframe.dll8.0.7600.2064710,979,84018-Feb-201007:32x86
Ieframe.ptxmlNot applicable13,27013-Jul-200920:45Not applicable
Ieui.dll8.0.7600.16385176,64014-Jul-200901:15x86
For all supported x64-based versions of Internet Explorer 8 for Windows 7 and for Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ieframe.dll8.0.7600.2064712,360,70418-Feb-201008:08x64
Ieframe.ptxmlNot applicable13,27013-Jul-200920:36Not applicable
Ieui.dll8.0.7600.16385247,80814-Jul-200901:41x64
Ieframe.dll8.0.7600.2064710,979,84018-Feb-201007:32x86
Ieui.dll8.0.7600.16385176,64014-Jul-200901:15x86
Wow64_ieframe.ptxmlNot applicable13,27013-Jul-200920:45Not applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Internet Explorer 8 for Windows Vista and for Windows Server 2008
Collapse this tableExpand this table
File nameX86_7a6b9628cd89ad25e6a3cb613db2e5bf_31bf3856ad364e35_8.0.6001.22993_none_ed685ae086179ddc.manifest
File versionNot applicable
File size695
Date (UTC)19-Feb-2010
Time (UTC)01:54
PlatformNot applicable
File nameX86_microsoft-windows-ieframe_31bf3856ad364e35_8.0.6001.22993_none_47b6dea8dd502b67.manifest
File versionNot applicable
File size280,265
Date (UTC)18-Feb-2010
Time (UTC)14:50
PlatformNot applicable
Additional files for all supported x64-based versions of Internet Explorer 8 for Windows Vista and for Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_b20e91f5fba0ba4f7bbad547633501f7_31bf3856ad364e35_8.0.6001.22993_none_8e31ac4d29c726e4.manifest
File versionNot applicable
File size1,038
Date (UTC)19-Feb-2010
Time (UTC)01:55
PlatformNot applicable
File nameAmd64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.6001.22993_none_a3d57a2c95ad9c9d.manifest
File versionNot applicable
File size280,383
Date (UTC)18-Feb-2010
Time (UTC)15:49
PlatformNot applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Internet Explorer 8 for Windows 7
Collapse this tableExpand this table
File nameX86_46516021b32d0bcc8daa4620a3fd2f35_31bf3856ad364e35_8.0.7600.20647_none_5ec05629d4369e57.manifest
File versionNot applicable
File size695
Date (UTC)18-Feb-2010
Time (UTC)23:42
PlatformNot applicable
File nameX86_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7600.20647_none_7fe9ead59f6ff439.manifest
File versionNot applicable
File size201,049
Date (UTC)18-Feb-2010
Time (UTC)23:46
PlatformNot applicable
Additional files for all supported x64-based versions of Internet Explorer 8 for Windows 7 and for Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_970d512f7abbcc9ec7ca906b310e4641_31bf3856ad364e35_8.0.7600.20647_none_dd9f23182c7d6ad6.manifest
File versionNot applicable
File size699
Date (UTC)18-Feb-2010
Time (UTC)23:42
PlatformNot applicable
File nameAmd64_fafa149cbf3bec4bf1f8efe5858bf03a_31bf3856ad364e35_8.0.7600.20647_none_e1b3b312229f593e.manifest
File versionNot applicable
File size1,040
Date (UTC)18-Feb-2010
Time (UTC)23:42
PlatformNot applicable
File nameAmd64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7600.20647_none_dc08865957cd656f.manifest
File versionNot applicable
File size201,053
Date (UTC)18-Feb-2010
Time (UTC)23:49
PlatformNot applicable
File nameWow64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7600.20647_none_e65d30ab8c2e276a.manifest
File versionNot applicable
File size199,054
Date (UTC)18-Feb-2010
Time (UTC)23:49
PlatformNot applicable

Properties

Article ID: 980333 - Last Review: October 6, 2011 - Revision: 2.0
APPLIES TO
  • Windows Internet Explorer 8
Keywords: 
kbexpertisebeginner kbfix kbhotfixserver kbqfe kbautohotfix kbsurveynew kbprb KB980333

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