A multibyte character is converted into a “0xFFFD” character or into unrecognized characters when you use Exchange Web Services in an Exchange Server 2007 environment

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Article ID: 980404 - View products that this article applies to.
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You retrieve the body of a message by using Exchange Web Services in a Microsoft Exchange Server 2007 environment. In this situation, a multibyte character that is contained in the body of the message may be converted into a 0xFFFD character or into unrecognized characters. This is done in the response that is returned from a GetItem call that is requesting the HTML body.


This problem occurs because of a conversion process when the message is retrieved by using Exchange Web Services. The characters are stored in buffers during the conversion process. Sometimes, a multibyte character is split into different buffers. Therefore, some parts to be unrecognized. Therefore, this problem occurs.


To resolve this problem, install the following update rollup:
2279665 Description of Update Rollup 1 for Exchange Server 2007 Service Pack 3


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information about Exchange Web Services, visit the following Microsoft website:
General information about Exchange Web Services


Article ID: 980404 - Last Review: September 9, 2010 - Revision: 2.0
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Service Pack 3
  • Microsoft Exchange Server 2007 Standard Edition
kbfix kbqfe kbsurveynew kbexpertiseinter kbhotfixrollup KB980404

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