Conversion of a regular Outlook meeting to a Live Meeting 2007 session is unsuccessful when you use Microsoft Office Outlook 2003 SP3

Article ID: 980958 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Microsoft Office Outlook 2003 SP3 together with an earlier version of Microsoft Office Live Meeting Conferencing Add-in for Microsoft Office Outlook.
  • You open the Outlook 2003 calendar, and then schedule a meeting.
  • You open the scheduled meeting.
  • You use the Live Meeting toolbar to convert the meeting to a Live Meeting.
In this scenario, the meeting is not converted to a Live Meeting. Additionally, you receive the following error message:
An error occurred while executing this command. If this error persists, please contact your Live Meeting administrator.
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CAUSE

This problem occurs because there are some registry keys for the earlier version of the Office Live Meeting Conferencing Add-in for Office Outlook that are not updated. The registry keys are not updated when you convert a regular meeting to a Live Meeting in outlook 2003.
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RESOLUTION

To resolve this problem, install the following update:
980924
(http://support.microsoft.com/kb/980924/ )
Description of the update for the Live Meeting Conferencing Add-in for Outlook: April 2010
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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Properties

Article ID: 980958 - Last Review: August 23, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Office Live Meeting 2007
Keywords: 
kbexpertiseinter kbqfe kbsurveynew vkbportal230 vkbportal107 KB980958
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