Conversion of a regular Outlook meeting to a Live Meeting 2007 session is unsuccessful when you use Microsoft Office Outlook 2003 SP3

Article translations Article translations
Article ID: 980958 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Microsoft Office Outlook 2003 SP3 together with an earlier version of Microsoft Office Live Meeting Conferencing Add-in for Microsoft Office Outlook.
  • You open the Outlook 2003 calendar, and then schedule a meeting.
  • You open the scheduled meeting.
  • You use the Live Meeting toolbar to convert the meeting to a Live Meeting.
In this scenario, the meeting is not converted to a Live Meeting. Additionally, you receive the following error message:
An error occurred while executing this command. If this error persists, please contact your Live Meeting administrator.

CAUSE

This problem occurs because there are some registry keys for the earlier version of the Office Live Meeting Conferencing Add-in for Office Outlook that are not updated. The registry keys are not updated when you convert a regular meeting to a Live Meeting in outlook 2003.

RESOLUTION

To resolve this problem, install the following update:
980924 Description of the update for the Live Meeting Conferencing Add-in for Outlook: April 2010

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 980958 - Last Review: August 23, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Office Live Meeting 2007
Keywords: 
kbexpertiseinter kbqfe kbsurveynew vkbportal230 vkbportal107 KB980958

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com