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How to determine whether a computer is compatible with security update 977165

Article ID: 980966 - View products that this article applies to.

INTRODUCTION

This article introduces a Fix it solution that users can run to determine whether a computer is compatible with security update 977165. This security update is described in security bulletin MS10-015. Additionally, administrators can use this solution to determine whether the computers in an enterprise environment are compatible with security update 977165.

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MORE INFORMATION

Some computers may not be compatible with security update 977165. This issue usually occurs when a computer is infected with a virus that changes certain Microsoft operating system files. In these cases, after you install the security update 977165, the computer may restart repeatedly.

Fix it solution

Note This Fix it solution does not resolve the issue. Instead, this Fix it solution only notifies you of a possible issue and suggests next steps. To use this Fix it solution, click the Fix it button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

Fix this problem
Microsoft Fix it 50378

Notes

This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Next, go to the "What do I do if the computer is incompatible?" section.

What do I do if the computer is incompatible?

If the Fix it solution detects abnormal operating system configurations, you receive the following error message:

Your computer might not be compatible with Microsoft Security Update MS10-015. Proceeding with installation of the update could prevent your system from starting successfully. For additional information, please visit http://www.microsoft.com/security/updates/015

If you receive this error message, you should not immediately install security update 977165. Instead, click in the message and then follow the suggested steps.

MpSysChk.exe tool

Important System administrators and IT professionals may also want to download the MpSysChk.exe tool. This tool is a stand-alone command line version of the tool that is in the Fix it solution. The MpSysChk.exe tool can help automate an enterprise-wide compatibility assessment.

The following file is available for download from the Microsoft Download Center:

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Download the MpSysChk.exe tool package now.

(http://go.microsoft.com/fwlink/?LinkId=184882)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591

(http://support.microsoft.com/kb/119591/ )

How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

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