The Contact Card in Outlook 2010 does not change when you try to customize it by using Group Policy or the Office Customization Tool (OCT).

Article ID: 981022 - View products that this article applies to.
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Symptoms

When you use Group Policy or the Office Customization Tool (OCT) to customize the Contact Card in Microsoft Outlook 2010, the Contact Card remains unchanged.

For example, you try to replace the Department field on the contact card with another attribute from the Active Directory Domain Services (AD DS). After you deploy this change, the Contact Card remains unchanged. All default fields remain displayed on the Contact Card. The default Contact Card fields are shown in the following figure.

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This problem occurs for all settings that you configure under the Office 2010\Contact Card\Contact Tab node in the settings tree. The following figure shows these settings in the Office Customization Tool.

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A similar tree structure for these settings is also shown in the Group Policy Management Console.
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Cause

This issue occurs because the Group Policy and OCT template files do not contain the correct registry settings to customize the Contact Card settings under the Contact Tab section.
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Workaround

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756
(http://support.microsoft.com/kb/322756/ )
How to back up and restore the registry in Windows
To work around this problem, use the following registry information to customize which fields are displayed on the Contact Card.
Key:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Common\ContactCard
Note The \Policies hive in the registry must be used.
String: TurnOnContactTabLabelReplace#
Value: Any text that you want to replace the default text that is displayed in the Contact Card.

DWORD: TurnOnContactTabMAPIReplace#
Value: The hexadecimal value that corresponds to the MAPI value of an attribute from AD DS. Please see Table 2 for allowed values.
Note For these two registry values, use an integer between 1 and 8 for the placeholder #. Table 1 specifies the default item displayed on the Contact Card and the integer value to use in the registry if you want to replace this item with another attribute from AD DS.
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Default ItemInteger value
Department1
Office2
Work3
Mobile4
Home5
E-mail6
Calendar7
Location8
Table 1: Contact Card default item line item integer values

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AD DS AttributeMAPI valueProperty Name in the Address BookComment
legacyExchangeDN3003001fPR_EMAIL_ADDRESS
info3004001fPR_COMMENT
mail39fe001fPR_SMTP_ADDRESS
displayNamePrintable39ff001fPR_7BIT_DISPLAY_NAME
mailNickname3a00001fPR_ACCOUNT
givenName3a06001fPR_GIVEN_NAME
telephoneNumber3a08001fPR_BUSINESS_TELEPHONE_NUMBER
homePhone3a09001fPR_HOME_TELEPHONE_NUMBER
Initials3a0a001fPR_INITIALS
cn3a0f001fPR_MHS_COMMON_NAME
sn3a11001fPR_SURNAME
company3a16001fPR_COMPANY_NAME
title3a17001fPR_TITLE
department3a18001fPR_DEPARTMENT_NAME
physicalDeliveryOfficeName3a19001fPR_OFFICE_LOCATION
Mobile3a1c001fPR_CELLULAR_TELEPHONE_NUMBER
displayName3a20001fPR_TRANSMITABLE_DISPLAY_NAME
pager3a21001fPR_BEEPER_TELEPHONE_NUMBER
facsimileTelephoneNumber3a23001fPR_PRIMARY_FAX_NUMBER
co3a26001fPR_BUSINESS_ADDRESS_COUNTRY
l3a27001fPR_BUSINESS_ADDRESS_CITY
st3a28001fPR_BUSINESS_ADDRESS_STATE_OR_PROVINCE
streetAddress3a29001fPR_BUSINESS_ADDRESS_STREET
postalCode3a2a001fPR_BUSINESS_ADDRESS_POSTAL_CODE
telephoneAssistant3a2e001fPR_ASSISTANT_TELEPHONE_NUMBER
msExchAssistantName3a30001fPR_ASSISTANT
homePostalAddress3a5d001fPR_HOME_ADDRESS_STREET
homeMTA8007001fPR_EMS_AB_HOME_MTA
C8069001fPR_EMS_AB_COUNTRY_NAME
street813a001fPR_EMS_AB_STREET_ADDRESS
employeeNumber8c67001fPR_EMS_AB_EMPLOYEE_NUMBER
personalPager8c68001fPR_EMS_AB_TELEPHONE_PERSONAL_PAGER
employeeType8c69001fPR_EMS_AB_EMPLOYEE_TYPE
personalTitle8c6b001fPR_EMS_AB_PERSONAL_TITLE
Table 2: AD DS attributes and their corresponding MAPI values

Important The AD DS Attributes names are case sensitive.

Note The following table lists AD DS attributes that cannot be customized in the Contact Card displayed in Outlook.
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AD DS AttributeMAPI valueProperty Name in the Address Book
displayName3001001ePR_DISPLAY_NAME
comment3004001ePR_COMMENT
otherTelephone3a1b101fPR_BUSINESS2_TELEPHONE_NUMBER
postOfficeBox3a2b101fPR_BUSINESS_ADDRESS_POST_OFFICE_BOX
otherHomePhone3a2f101fPR_HOME2_TELEPHONE_NUMBER
managerDoes not exist in the Address Book
description806f101fPR_EMS_AB_DESCRIPTION
postalAddress810c101fPR_EMS_AB_POSTAL_ADDRESS

Note The MAPI values that you can use for the TurnOnContactTabMAPIReplace# value are listed in the Property Tag column of the table shown in the following article on the Microsoft Developer Network (MSDN) Web site:
Mail User Properties
(http://msdn.microsoft.com/en-us/library/bb446002.aspx)
Not every attribute that is listed in this MSDN article is available for customization in the Contact Card.

How to rearrange the Location and Calendar fields

The Location and Calendar fields in the Contact Card differ from the other fields in the Contact Card. These two fields do not pull data from MAPI properties. The data for the Calendar field is retrieved from your current free/busy data, and the data for the Location field is retrieved from the Location setting in Office Communicator, as shown in the following figure:
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Note Microsoft Office Communicator must be running for the data to appear next to the Location field in the Contact Card.
The following registry information is used to move the Calendar and Location fields in the Contact Card from their default locations.

Key:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Common\ContactCard 


DWORD: TurnOnContactTabCalendarLineMove
Value: An integer value between 1 and 8

DWORD: TurnOnContactTabLocationLineMove
Value: An integer value between 1 and 8

How to leave a blank line in the Contact Card

If you want to leave a blank line in the Contact Card lines, specify the registry settings as follows:
String: TurnOnContactTabLabelReplace#
Value: Leave this field blank

DWORD: TurnOnContactTabMAPIReplace#
Value: 0
Note For these two registry values, use an integer between 1 and 8 instead of the placeholder #.

This method is demonstrated in the following figure in which the Calendar line in the Contact Card is left blank.
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Workaround Example:

The following example registry settings make several customizations to the default Contact Card:
Key:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Common\ContactCard


String: TurnOnContactTabLabelReplace4
Value: Alias

DWORD: TurnOnContactTabMAPIReplace4
Value: 3a00001f

String: TurnOnContactTabLabelReplace5
Value: E-mail

DWORD: TurnOnContactTabMAPIReplace5
Value: 39fe001f

String: TurnOnContactTabLabelReplace6
Value: Free/Busy

DWORD: TurnOnContactTabCalendarLineMove
Value: 6

DWORD: TurnOnContactTabLocationLineMove
Value: 7

String: TurnOnContactTabLabelReplace7
Value: IM Location

DWORD: TurnOnContactTabLabelReplace8
Value: Leave this value blank
With the changes that were made, the Contact Card shows the following customizations:
  • The Mobile label in line 4 is replaced by the Alias label.
  • The user’s mailNickname attribute is displayed in line 4.
  • The E-mail label is moved to line 5, which replaces the default Home label.
  • The user’s mail attribute is displayed in line 5.
  • The Calendar label is replaced by the Free/busy label and the label is located in line 6.
  • The free/busy information is moved to line 6.
  • The Location label is replaced by the IM Location label and the label is located in line 7.
  • Line 8 is replaced by a blank line.
The following figure shows these customizations:
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More information

The Contact Card is also available in other Microsoft Office programs, such as Word, Excel, PowerPoint and SharePoint. To customize the Contact Card entries when you use Office programs other than Outlook, use the following registry value instead of the TurnOnContactTabADReplace# value.
String: TurnOnContactTabADReplace#
Value: An AD DS attribute. Please see the AD DS Attribute column in Table 2 for allowed values. Replace the # with an integer between 1 and 8, based on the values that are listed in Table 1.
The main differences between Outlook and the other Office programs are as follows:
  • Outlook must use a MAPI property and the registry value is a DWORD.
  • Other Office programs must use an AD DS attribute and the registry value is a String.
Important The AD DS Attributes names are case sensitive.

How to display the Contact Card in Office programs other than Outlook

The steps to display the Contact Card in Office programs other than Outlook vary from program to program.

Microsoft Word 2010

To display the Contact Card in Microsoft Word, follow these steps:
  1. Select the user’s name in your Word document.
  2. Right-click the user’s name, point to Additional Actions and then click Contact Card.
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The Contact Card can be displayed from the Info section of the Backstage. To display a Contact Card by using Word, follow these steps:
  1. On the File tab, click Info.
  2. In the right-pane, rest the pointer over a name under Related People.

    The Contact Card is displayed after a brief pause.
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Microsoft Excel 2010

The Contact Card can be displayed from the Info section of the Backstage. To display a Contact Card by using Excel, follow these steps:
  1. On the File tab, click Info.
  2. In the right-pane, rest the pointer over a name under Related People.

    The Contact Card is displayed after a brief pause.
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Microsoft PowerPoint 2010

The Contact Card can be displayed from the Info section of the Backstage. To display a Contact Card by using PowerPoint, follow these steps:
  1. On the File tab, click Info.
  2. In the right-pane, rest the pointer over a name under Related People.

    The Contact Card is displayed after a brief pause.
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SharePoint Workspace 2010

To display a Contact Card by using SharePoint Workspace, follow these steps:
  1. On the Home tab of the Ribbon, click Contacts.
  2. rest the pointer over a contact.

    The Contact Card is displayed after a brief pause.
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SharePoint Server 2010

To display a Contact Card on a SharePoint site, follow these steps:
  1. Select the profile page for the contact.
  2. rest the pointer over the Presence icon.
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    The Contact Card is displayed after a brief pause.
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Properties

Article ID: 981022 - Last Review: April 17, 2013 - Revision: 4.0
Applies to
  • Microsoft Outlook 2010
Keywords: 
kbregistry kbemail kbexpertiseinter kbtshoot kbsurveynew kbprb KB981022
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