You cannot read the text in a gray area of a printout in Windows Server 2003, Windows Server 2008 or Windows Vista

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Article ID: 981148 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows Server 2003, Windows Server 2008, or Windows Vista.
  • You install a Microsoft Universal Print Driver (Unidrv.dll)-based printer driver on the computer.
  • You configure the printer driver to use the HP-GL/2 graphics mode.
  • The Unidrv.dll file is updated to version 22116 or a larger version by an update.

    For example, assume that you install the Microsoft .Net Framework 3.5. When you install the Microsoft .Net Framework 3.5, the Unidrv.dll file is updated.
In this scenario, the grayscale for a printout is darker. Therefore, some text in the gray area of a printout cannot be read any longer.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:
  • Windows Server 2003 Service Pack 2 (SP2)
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Server 2003 service pack or a Windows XP Professional x64 Edition service pack, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To use one of the hotfixes in this package, you must create a registry key. To do this, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    start button
    , type regedit in the Search programs and files box, and then press ENTER.
    Collapse this imageExpand this image
    UAC
    If you are prompted for an administrator password, type the password. If you are prompted for confirmation, provide confirmation.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\<printer name>\PrinterDriverData\


    Note The <printer name> placeholder is used for the name of the printer name.
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type UseNupHalftoneMatrix, and then press ENTER.
  5. Right-click UseNupHalftoneMatrix, and then click Modify.
  6. In the Value data box, type 1, and then click OK.
  7. Exit Registry Editor.

Note If the value of the registry key is 0, or if the registry key does not exist, no change is applied. If the value of the registry key is 1, the previous halftone matrix is used, and the issue is resolved.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntprint.infNot applicable9,52809-Mar-201011:46Not applicable
Locale.gpdNot applicable14,08803-Apr-200923:29Not applicable
Msxpsinc.gpdNot applicable7303-Apr-200923:29Not applicable
Msxpsinc.ppdNot applicable7203-Apr-200923:29Not applicable
Mxdwdrv.dll0.3.6002.22358780,28809-Mar-201016:07x86
P6disp.gpdNot applicable25,48903-Apr-200923:00Not applicable
P6font.gpdNot applicable3,29303-Apr-200923:00Not applicable
Pcl4res.dll0.3.5479.0288,76809-Mar-201016:07x86
Pcl5eres.dll0.3.5479.01,058,81609-Mar-201016:07x86
Pcl5ures.dll0.3.5479.01,057,28009-Mar-201016:07x86
Pclxl.dll0.3.5479.0207,87209-Mar-201015:49x86
Pclxl.gpdNot applicable10,37503-Apr-200923:00Not applicable
Pjl.gpdNot applicable1,15603-Apr-200923:00Not applicable
Pjlmon.dll6.0.6002.2235817,40809-Mar-201016:08x86
Ps5ui.dll0.3.6002.22358731,64809-Mar-201016:07x86
Pscript.hlpNot applicable26,03803-Apr-200921:49Not applicable
Pscript.ntfNot applicable1,060,54803-Apr-200923:30Not applicable
Pscript5.dll0.3.6002.22358543,74409-Mar-201016:07x86
Pscrptfe.ntfNot applicable1,288,25203-Apr-200923:31Not applicable
Ps_schm.gdlNot applicable5,56103-Apr-200923:29Not applicable
Stddtype.gdlNot applicable23,81203-Apr-200923:29Not applicable
Stdnames.gpdNot applicable14,36203-Apr-200923:29Not applicable
Stdschem.gdlNot applicable59,11603-Apr-200923:29Not applicable
Stdschmx.gdlNot applicable2,27803-Apr-200923:29Not applicable
Ttfsub.gpdNot applicable69803-Apr-200923:29Not applicable
Unidrv.dll0.3.6002.22358373,24809-Mar-201016:09x86
Unidrv.hlpNot applicable21,22503-Apr-200921:49Not applicable
Unidrvui.dll0.3.6002.22358744,96009-Mar-201016:07x86
Unires.dll0.3.6002.22358761,34409-Mar-201016:07x86
Xpssvcs.dll6.0.6002.223581,676,28809-Mar-201016:10x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntprint.infNot applicable9,53609-Mar-201011:51Not applicable
Locale.gpdNot applicable14,08803-Apr-200922:32Not applicable
Msxpsinc.gpdNot applicable7303-Apr-200922:32Not applicable
Msxpsinc.ppdNot applicable7203-Apr-200922:32Not applicable
Mxdwdrv.dll0.3.6002.22358760,83209-Mar-201016:15x64
P6disp.gpdNot applicable25,48903-Apr-200922:04Not applicable
P6font.gpdNot applicable3,29303-Apr-200922:04Not applicable
Pcl4res.dll0.3.5479.0288,76809-Mar-201016:15x64
Pcl5eres.dll0.3.5479.01,058,81609-Mar-201016:15x64
Pcl5ures.dll0.3.5479.01,057,28009-Mar-201016:15x64
Pclxl.dll0.3.5479.0207,87209-Mar-201016:00x64
Pclxl.gpdNot applicable10,37503-Apr-200922:04Not applicable
Pjl.gpdNot applicable1,15603-Apr-200922:04Not applicable
Pjlmon.dll6.0.6002.2235821,50409-Mar-201016:16x64
Ps5ui.dll0.3.6002.22358854,52809-Mar-201016:15x64
Pscript.hlpNot applicable26,03803-Apr-200921:10Not applicable
Pscript.ntfNot applicable1,062,73203-Apr-200922:32Not applicable
Pscript5.dll0.3.6002.22358629,24809-Mar-201016:15x64
Pscrptfe.ntfNot applicable1,293,18003-Apr-200922:33Not applicable
Ps_schm.gdlNot applicable5,56103-Apr-200922:32Not applicable
Stddtype.gdlNot applicable23,81203-Apr-200922:32Not applicable
Stdnames.gpdNot applicable14,36203-Apr-200922:32Not applicable
Stdschem.gdlNot applicable59,11603-Apr-200922:32Not applicable
Stdschmx.gdlNot applicable2,27803-Apr-200922:32Not applicable
Ttfsub.gpdNot applicable69803-Apr-200922:32Not applicable
Unidrv.dll0.3.6002.22358472,57609-Mar-201016:17x64
Unidrv.hlpNot applicable21,22503-Apr-200921:10Not applicable
Unidrvui.dll0.3.6002.22358884,22409-Mar-201016:15x64
Unires.dll0.3.6002.22358761,34409-Mar-201016:15x64
Xpssvcs.dll6.0.6002.223582,936,83209-Mar-201016:17x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntprint.infNot applicable9,53209-Mar-201011:40Not applicable
Locale.gpdNot applicable14,08803-Apr-200922:32Not applicable
Msxpsinc.gpdNot applicable7303-Apr-200922:32Not applicable
Msxpsinc.ppdNot applicable7203-Apr-200922:32Not applicable
Mxdwdrv.dll0.3.6002.223581,576,44809-Mar-201015:54IA-64
P6disp.gpdNot applicable25,48903-Apr-200922:04Not applicable
P6font.gpdNot applicable3,29303-Apr-200922:04Not applicable
Pcl4res.dll0.3.5479.0288,76809-Mar-201015:53IA-64
Pcl5eres.dll0.3.5479.01,058,81609-Mar-201015:53IA-64
Pcl5ures.dll0.3.5479.01,057,28009-Mar-201015:53IA-64
Pclxl.dll0.3.5479.0207,87209-Mar-201015:36IA-64
Pclxl.gpdNot applicable10,37503-Apr-200922:04Not applicable
Pjl.gpdNot applicable1,15603-Apr-200922:04Not applicable
Pjlmon.dll6.0.6002.2235852,73609-Mar-201015:54IA-64
Ps5ui.dll0.3.6002.223581,569,79209-Mar-201015:53IA-64
Pscript.hlpNot applicable26,03803-Apr-200921:10Not applicable
Pscript.ntfNot applicable1,062,73203-Apr-200922:33Not applicable
Pscript5.dll0.3.6002.223581,163,77609-Mar-201015:53IA-64
Pscrptfe.ntfNot applicable1,293,18003-Apr-200922:34Not applicable
Ps_schm.gdlNot applicable5,56103-Apr-200922:32Not applicable
Stddtype.gdlNot applicable23,81203-Apr-200922:32Not applicable
Stdnames.gpdNot applicable14,36203-Apr-200922:32Not applicable
Stdschem.gdlNot applicable59,11603-Apr-200922:32Not applicable
Stdschmx.gdlNot applicable2,27803-Apr-200922:32Not applicable
Ttfsub.gpdNot applicable69803-Apr-200922:32Not applicable
Unidrv.dll0.3.6002.223581,149,44009-Mar-201015:56IA-64
Unidrv.hlpNot applicable21,22503-Apr-200921:10Not applicable
Unidrvui.dll0.3.6002.223581,650,68809-Mar-201015:53IA-64
Unires.dll0.3.6002.22358761,34409-Mar-201015:53IA-64
Xpssvcs.dll6.0.6002.223585,282,30409-Mar-201015:57IA-64

WORKAROUND

To work around this issue, you can configure the printer driver to use the raster mode.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size3,068
Date (UTC)10-Mar-2010
Time (UTC)00:20
PlatformNot applicable
File nameX86_ntprint.inf_31bf3856ad364e35_6.0.6002.22358_none_3d42a7e6d1181e56.manifest
File versionNot applicable
File size19,235
Date (UTC)10-Mar-2010
Time (UTC)00:20
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_ntprint.inf_31bf3856ad364e35_6.0.6002.22358_none_9961436a89758f8c.manifest
File versionNot applicable
File size19,295
Date (UTC)10-Mar-2010
Time (UTC)00:20
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,092
Date (UTC)10-Mar-2010
Time (UTC)00:20
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_ntprint.inf_31bf3856ad364e35_6.0.6002.22358_none_3d444bdcd1162752.manifest
File versionNot applicable
File size19,236
Date (UTC)10-Mar-2010
Time (UTC)00:20
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,247
Date (UTC)10-Mar-2010
Time (UTC)00:20
PlatformNot applicable

Properties

Article ID: 981148 - Last Review: October 6, 2011 - Revision: 2.0
APPLIES TO
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB981148

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