Article ID: 981215 - Last Review: October 6, 2011 - Revision: 2.0

Chat channels become unavailable in Office Communications Server 2007 R2 Group Chat client

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SYMPTOMS

Chat channels in Microsoft Office Communications Server 2007 R2 Group Chat client become unavailable.
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CAUSE

This problem is caused by SQL deadlocks that occur on Office Communications Server 2007 R2.
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RESOLUTION

To fix this problem, apply the following update:
979857  (http://support.microsoft.com/kb/979857/ ) Description of the update package for Office Communications Server 2007 R2: April, 2010
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Office Communications Server 2007 R2 Standard Edition
  • Microsoft Office Communications Server 2007 R2 Enterprise Edition
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Keywords: 
kbqfe kbexpertiseinter kbprb kbsurveynew KB981215
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