Article ID: 981248 - View products that this article applies to.
You have a client computer that is running Windows Vista, Windows 7 or Windows Server 2008 R2. You log on to the client computer as Administrator or you run the computer in an elevated mode. In this situation, when you try to install Microsoft Office Communicator Web Access Plug-in, you receive the following error message:
Cannot install Microsoft Office Communicator Web Acess Plug-in (x86). Turn on User Account Control in Control Panel and run setup again
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To resolve this problem in Windows 7 and in Windows Server 2008 R2, install the following update:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
975614To resolve this problem in Windows Vista, use one of the following methods:
(http://support.microsoft.com/kb/975614/ )Description of the cumulative update package for Office Communications Server 2007 R2, Communicator Web Access: April 2010
Method 1Enable User Account Control and then install Office Communicator Web Access Plug-in.
Method 2Remove the "Always install with elevated privileges" Group Policy. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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