"Unable to display this Web part" error message when you perform a search in FAST Search Server 2010 for SharePoint

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Article ID: 981302 - View products that this article applies to.
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SYMPTOMS

When you perform a search in by using FAST Search Server 2010 for SharePoint, you receive the following error message:
Unable to display this Web part. To troubleshoot the problem, open this Web page in a Microsoft SharePoint Foundation-compatible HTML editor such as Microsoft SharePoint Designer. If the problem persists, contact your Web server administrator.

CAUSE

This problem occurs because of a configuration issue in FAST Search Server 2010 for SharePoint 2010.

MORE INFORMATION

To troubleshoot this error, follow these steps:
  1. Verify that all the network protocols, server names, and port numbers are correct. You can verify this information by using the FAST installation guide.
  2. Verify that all the servers have the same time zone, daylight savings, and "Date and Time" settings. If these settings differ, a clock error can occur. This error prevents the search from functioning correctly.
Notes:
  • FAST, SharePoint, and domain servers are all included.
  • The clock error message is generated in the Qrproxy logs only if the system.diagnostics setting is enabled. To enable the system.diagnostics setting, remove the comment tags from the system.diagnostics tags that are located near the end of the %FASTSEARCH%\bin\qrproxyservice.exe.config file. When you do this, a Qrproxy.svclog file is created in the bin folder.
  • After you complete the troubleshooting process, undo the changes that you made to the Qrproxyservice.exe.config file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 981302 - Last Review: September 22, 2011 - Revision: 7.0
APPLIES TO
  • Microsoft SharePoint Server 2010
  • Microsoft FAST Search Server 2010 for SharePoint
Keywords: 
kbtshoot kbexpertiseadvanced kbsurveynew kbprb KB981302

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