No print jobs are displayed in the IPP print queue on a computer that is running Windows 7 or Windows Server 2008 R2

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Article ID: 981559 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You enable Internet Printing on a print server that is running Windows Server 2000 or Windows Server 2003.
  • You add a printer by using Internet Printing Protocol (IPP) from the printer server on a computer that is running Windows 7 or Windows Server 2008 R2.

    Note The printer is displayed in the Devices and Printers folder.
  • You print some documents. Then, you double-click the printer in the Devices and Printers folder to see the IPP printer queue.
In this scenario, no print jobs are displayed in the queue.

Note You can still use the IPP printer to print documents when the issue occurs.

CAUSE

The issue occurs because Windows 7 and Windows Server 2008 R2 call the EnumJobs function by using level 4 as a parameter to enumerate print jobs. However, IPP printers can only return information when level 1 or level 2 is specified as a parameter. IPP printers return the ERROR_INVALID_LEVEL value when level 4 is used as a parameter.

RESOLUTION

To resolve this issue, apply the hotfix on an IPP client that is running Windows 7 or Windows Server 2008 R2. After you apply this hotfix, the EnumJobs function is called by using level 2 when the ERROR_INVALID_LEVEL value is returned.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows 7 or Windows Server 2008 R2.

Restart requirement

You do not need to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Prncache.dll6.1.7600.20667116,73613-Mar-201007:13x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Prncache.dll6.1.7600.20667183,80813-Mar-201007:57x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Prncache.dll6.1.7600.20667413,69613-Mar-201006:37IA-64

WORKAROUND

Workaround for Windows 7 and for Windows Server 2008 R2

To work around this issue, you can log on to the IPP printer server's printer management Web site to view the printing jobs.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

For more information about Internet Printing Protocol (IPP), visit the following Microsoft Web sites:
Internet Printing Protocol (IPP)
323428 HOW TO: Configure Internet Printing in Windows Server 2003
For more information about EnumJobs, visit the following Microsoft Developer Network (MSDN) web site:
EnumJobs Function

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size1,459
Date (UTC)13-Mar-2010
Time (UTC)12:11
PlatformNot applicable
File nameX86_d264536bb9e9c27a8fe1956f8aa601c5_31bf3856ad364e35_6.1.7600.20667_none_40bb4fa9558f8343.manifest
File versionNot applicable
File size707
Date (UTC)13-Mar-2010
Time (UTC)12:11
PlatformNot applicable
File nameX86_microsoft-windows-printing-printcache_31bf3856ad364e35_6.1.7600.20667_none_adbd80a2a52bc346.manifest
File versionNot applicable
File size2,150
Date (UTC)13-Mar-2010
Time (UTC)07:48
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_1f9f0cc7a9fd245cbe4ab16d6417f63b_31bf3856ad364e35_6.1.7600.20667_none_768ae9990bb5e4e5.manifest
File versionNot applicable
File size1,062
Date (UTC)13-Mar-2010
Time (UTC)12:11
PlatformNot applicable
File nameAmd64_microsoft-windows-printing-printcache_31bf3856ad364e35_6.1.7600.20667_none_09dc1c265d89347c.manifest
File versionNot applicable
File size2,152
Date (UTC)13-Mar-2010
Time (UTC)08:52
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,467
Date (UTC)13-Mar-2010
Time (UTC)12:11
PlatformNot applicable
File nameX86_microsoft-windows-printing-printcache_31bf3856ad364e35_6.1.7600.20667_none_adbd80a2a52bc346.manifest
File versionNot applicable
File size2,150
Date (UTC)13-Mar-2010
Time (UTC)07:48
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_2eb864bf8348774ce6bbaf3a6a54fc20_31bf3856ad364e35_6.1.7600.20667_none_518c2be30f952e20.manifest
File versionNot applicable
File size1,060
Date (UTC)13-Mar-2010
Time (UTC)12:11
PlatformNot applicable
File nameIa64_microsoft-windows-printing-printcache_31bf3856ad364e35_6.1.7600.20667_none_adbf2498a529cc42.manifest
File versionNot applicable
File size2,151
Date (UTC)13-Mar-2010
Time (UTC)08:47
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,463
Date (UTC)13-Mar-2010
Time (UTC)12:11
PlatformNot applicable
File nameX86_microsoft-windows-printing-printcache_31bf3856ad364e35_6.1.7600.20667_none_adbd80a2a52bc346.manifest
File versionNot applicable
File size2,150
Date (UTC)13-Mar-2010
Time (UTC)07:48
PlatformNot applicable

Properties

Article ID: 981559 - Last Review: April 23, 2010 - Revision: 1.0
APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbfix kbautohotfix kbhotfixserver kbsurveynew kbqfe kbexpertiseadvanced KB981559

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