The "Backup ConfigMgr Site Server" task fails on a ConfigMgr 2007 site server

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Article ID: 981640 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a site server that is running System Center Configuration Manager 2007 Service Pack 2 (SP2).
  • You have some third-party volume shadow copy service (VSS) providers installed on the site server.
In this scenario, the Backup ConfigMgr Site Server task of System Center Configuration Manager 2007 SP2 fails.

Note To list all the VSS providers that are installed on the site server, use the following command. To run this command on a computer that is running Windows Server 2008 or Windows Server 2008 R2, open an elevated Command Prompt window, type the following command, and then press ENTER:
vssadmin.exe list providers

CAUSE

This issue occurs because an incorrect VSS provider is selected to perform the Backup ConfigMgr Site Server task.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running System Center Configuration Manager 2007 Service Pack 2 (SP2).

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
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File nameFile versionFile sizeDateTimePlatform
Smsbkup.exe4.0.6487.2128106,49601-Feb-201011:15x86
Smssqlbkup.exe4.0.6487.2128759,80801-Feb-201011:15x86
Smsbkup.exe4.0.7071.11,490,24801-Feb-201011:15x64
Smssqlbkup.exe4.0.7071.11,469,76801-Feb-201011:15x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Log information

After this issue occurs, log information that resembles the following is logged in the Smsbkup.log file:
m_pBackupComponents->AddToSnapshotSet(m_ppwszVolumesList[nIndex], GUID_NULL, &(m_pSnapshotsArray[nIndex])) failed. Error code = 0x8004230f. 
Error description = VSS_E_UNEXPECTED_PROVIDER_ERROR. SMS_SITE_BACKUP 

Error: CreateSnapshotSet failed... SMS_SITE_BACKUP

Properties

Article ID: 981640 - Last Review: April 28, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007 Service Pack 2
Keywords: 
kbexpertiseinter kbhotfixserver kbqfe kbfix kbautohotfix kbsurveynew kbprb KB981640

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