The Windows Remote Management service stops responding in Windows 7 or in Windows Server 2008 R2

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Article ID: 981845 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows 7 or Windows Server 2008 R2, the Windows Remote Management service stops responding. In this scenario, you cannot communicate with the computer by using the Web Services-Management (WS-Management) protocol. Additionally, the memory usage of the service keeps increasing.

CAUSE

This issue occurs because the Windows Remote Management service encounters a deadlock condition.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows 7 or Windows Server 2008 R2. Additionally, you must have Windows Remote Management installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Winrm.cmdNot applicable3510-Jun-200921:40Not applicable
Winrm.vbsNot applicable201,03410-Jun-200921:40Not applicable
Wsmanconfig_schema.xmlNot applicable4,67510-Jun-200921:40Not applicable
Wsmanhttpconfig.exe6.1.7600.20674198,65620-Mar-201007:41x86
Wsmanmigrationplugin.dll6.1.7600.20674248,83220-Mar-201007:41x86
Wsmauto.dll6.1.7600.20674145,92020-Mar-201007:41x86
Wsmauto.mofNot applicable4,43010-Jun-200921:40Not applicable
Wsmplpxy.dll6.1.7600.1638510,75214-Jul-200901:16x86
Wsmprovhost.exe6.1.7600.1638512,28814-Jul-200901:14x86
Wsmpty.xslNot applicable1,55910-Jun-200921:40Not applicable
Wsmres.dll6.1.7600.1638554,27214-Jul-200901:11x86
Wsmsvc.dll6.1.7600.206741,175,55220-Mar-201007:41x86
Wsmtxt.xslNot applicable2,42610-Jun-200921:40Not applicable
Wsmwmipl.dll6.1.7600.20674213,50420-Mar-201007:41x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Winrm.cmdNot applicable3510-Jun-200921:00Not applicable
Winrm.vbsNot applicable201,03410-Jun-200921:00Not applicable
Wsmanconfig_schema.xmlNot applicable4,67510-Jun-200921:00Not applicable
Wsmanhttpconfig.exe6.1.7600.20674266,24020-Mar-201007:57x64
Wsmanmigrationplugin.dll6.1.7600.20674346,11220-Mar-201007:57x64
Wsmauto.dll6.1.7600.20674181,24820-Mar-201007:57x64
Wsmauto.mofNot applicable4,43010-Jun-200921:00Not applicable
Wsmplpxy.dll6.1.7600.1638513,31214-Jul-200901:41x64
Wsmprovhost.exe6.1.7600.1638513,82414-Jul-200901:39x64
Wsmpty.xslNot applicable1,55910-Jun-200921:00Not applicable
Wsmres.dll6.1.7600.1638554,27214-Jul-200901:34x64
Wsmsvc.dll6.1.7600.206742,019,32820-Mar-201007:57x64
Wsmtxt.xslNot applicable2,42610-Jun-200921:00Not applicable
Wsmwmipl.dll6.1.7600.20674309,76020-Mar-201007:57x64
Winrm.cmdNot applicable3510-Jun-200921:40Not applicable
Winrm.vbsNot applicable201,03410-Jun-200921:40Not applicable
Wsmanconfig_schema.xmlNot applicable4,67510-Jun-200921:40Not applicable
Wsmanhttpconfig.exe6.1.7600.20674198,65620-Mar-201007:41x86
Wsmanmigrationplugin.dll6.1.7600.20674248,83220-Mar-201007:41x86
Wsmauto.dll6.1.7600.20674145,92020-Mar-201007:41x86
Wsmauto.mofNot applicable4,43010-Jun-200921:40Not applicable
Wsmplpxy.dll6.1.7600.1638510,75214-Jul-200901:16x86
Wsmprovhost.exe6.1.7600.1638512,28814-Jul-200901:14x86
Wsmpty.xslNot applicable1,55910-Jun-200921:40Not applicable
Wsmres.dll6.1.7600.1638554,27214-Jul-200901:11x86
Wsmsvc.dll6.1.7600.206741,175,55220-Mar-201007:41x86
Wsmtxt.xslNot applicable2,42610-Jun-200921:40Not applicable
Wsmwmipl.dll6.1.7600.20674213,50420-Mar-201007:41x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Winrm.cmdNot applicable3510-Jun-200921:07Not applicable
Winrm.vbsNot applicable201,03410-Jun-200921:07Not applicable
Wsmanconfig_schema.xmlNot applicable4,67510-Jun-200921:07Not applicable
Wsmanhttpconfig.exe6.1.7600.20674517,12020-Mar-201006:35IA-64
Wsmanmigrationplugin.dll6.1.7600.20674671,74420-Mar-201006:38IA-64
Wsmauto.dll6.1.7600.20674392,19220-Mar-201006:38IA-64
Wsmauto.mofNot applicable4,43010-Jun-200921:06Not applicable
Wsmplpxy.dll6.1.7600.1638521,50414-Jul-200901:50IA-64
Wsmprovhost.exe6.1.7600.1638534,30414-Jul-200901:45IA-64
Wsmpty.xslNot applicable1,55910-Jun-200921:07Not applicable
Wsmres.dll6.1.7600.1638554,27214-Jul-200901:43IA-64
Wsmsvc.dll6.1.7600.206743,575,80820-Mar-201006:38IA-64
Wsmtxt.xslNot applicable2,42610-Jun-200921:07Not applicable
Wsmwmipl.dll6.1.7600.20674611,32820-Mar-201006:38IA-64
Winrm.cmdNot applicable3510-Jun-200921:40Not applicable
Winrm.vbsNot applicable201,03410-Jun-200921:40Not applicable
Wsmanconfig_schema.xmlNot applicable4,67510-Jun-200921:40Not applicable
Wsmanhttpconfig.exe6.1.7600.20674198,65620-Mar-201007:41x86
Wsmanmigrationplugin.dll6.1.7600.20674248,83220-Mar-201007:41x86
Wsmauto.dll6.1.7600.20674145,92020-Mar-201007:41x86
Wsmauto.mofNot applicable4,43010-Jun-200921:40Not applicable
Wsmplpxy.dll6.1.7600.1638510,75214-Jul-200901:16x86
Wsmprovhost.exe6.1.7600.1638512,28814-Jul-200901:14x86
Wsmpty.xslNot applicable1,55910-Jun-200921:40Not applicable
Wsmres.dll6.1.7600.1638554,27214-Jul-200901:11x86
Wsmsvc.dll6.1.7600.206741,175,55220-Mar-201007:41x86
Wsmtxt.xslNot applicable2,42610-Jun-200921:40Not applicable
Wsmwmipl.dll6.1.7600.20674213,50420-Mar-201007:41x86

WORKAROUND

Workaround for Windows 7 and for Windows Server 2008 R2

To work around the issue, restart the Windows Remote Management service.
Note You may be unable to stop the service when the memory usage of the service is very large. In this situation, you have to restart the computer to recover the issue.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The Windows Remote Management service runs in an Svchost.exe process. You can use the Process ID (PID) of this Svchost.exe process to monitor the memory usage of the Windows Remote Management service. You can do this by using Task Manager or Resource Manager. To determine the related PID, open a command prompt, type the following command, and then press ENTER: tasklist -svc

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, visit the following Microsoft Web sites:
Windows Remote Management Architecture
WinRM Service
Installation and Configuration for Windows Remote Management

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size1,459
Date (UTC)20-Mar-2010
Time (UTC)11:47
PlatformNot applicable
File nameX86_7e9b134da5ad9e19c1fd3ab907368094_31bf3856ad364e35_6.1.7600.20674_none_a812fc97519d036e.manifest
File versionNot applicable
File size720
Date (UTC)20-Mar-2010
Time (UTC)11:47
PlatformNot applicable
File nameX86_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7600.20674_none_cacf3bbc2771c696.manifest
File versionNot applicable
File size191,904
Date (UTC)20-Mar-2010
Time (UTC)11:50
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_a277f039df419b5b27071b2641509aab_31bf3856ad364e35_6.1.7600.20674_none_d7117a2010fe284a.manifest
File versionNot applicable
File size1,090
Date (UTC)20-Mar-2010
Time (UTC)11:47
PlatformNot applicable
File nameAmd64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7600.20674_none_26edd73fdfcf37cc.manifest
File versionNot applicable
File size191,908
Date (UTC)20-Mar-2010
Time (UTC)11:53
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,689
Date (UTC)20-Mar-2010
Time (UTC)11:47
PlatformNot applicable
File nameWow64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7600.20674_none_31428192142ff9c7.manifest
File versionNot applicable
File size75,910
Date (UTC)20-Mar-2010
Time (UTC)11:53
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_df2a86f68af9206fd846a98fb56019a0_31bf3856ad364e35_6.1.7600.20674_none_4df753c0a5231559.manifest
File versionNot applicable
File size1,088
Date (UTC)20-Mar-2010
Time (UTC)11:47
PlatformNot applicable
File nameIa64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7600.20674_none_cad0dfb2276fcf92.manifest
File versionNot applicable
File size191,906
Date (UTC)20-Mar-2010
Time (UTC)11:47
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,684
Date (UTC)20-Mar-2010
Time (UTC)11:47
PlatformNot applicable
File nameWow64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7600.20674_none_31428192142ff9c7.manifest
File versionNot applicable
File size75,910
Date (UTC)20-Mar-2010
Time (UTC)11:47
PlatformNot applicable

Properties

Article ID: 981845 - Last Review: April 29, 2010 - Revision: 1.0
APPLIES TO
  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
kbfix kbautohotfix kbhotfixserver kbsurveynew kbqfe kbexpertiseadvanced KB981845

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