Article ID: 981907 - View products that this article applies to.
When you back up your files by using Windows Backup in Windows 7, the backup fails and you receive the following error message:
This problem occurs because the following registry key value is missing:
HKEY_USERS\<User ID>\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders\AppDataTherefore, this problem can occur if any of the computer’s users has a missing AppData path. This problem is not confined to the current logged on user.
Note The AppData folder is included in the backup if you have made one of the following selections in the configuration wizard:
To resolve this problem, do not include the AppData folder in the backup by using the Additional Location node. Instead, include the actual path of the AppData folder.
To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.