Article ID: 982055 - Last Review: September 9, 2010 - Revision: 2.0

The store.exe process crashes occasionally on an active node when you move the Exchange Virtual Server from an active node to a passive node in an Exchange Server 2007 cluster environment

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SYMPTOMS

In a Microsoft Exchange Server 2007 cluster environment, when you move the Exchange Virtual Server from an active node to a passive node, the store.exe process crashes occasionally on the active node. Additionally, the following error message is generated in the Application log:

Event ID: 4999

Category: General

Source: MSExchange Common

Type: Error

Description:

Watson report about to be sent to dw20.exe for process id: <ID>, with parameters: E12N, c-rtl-AMD64, <version>, store.exe, EXOLEDB.DLL, <xxxx> , c0000005, <xxxx>, <version>

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RESOLUTION

To resolve this problem, install the following update rollup:
2279665  (http://support.microsoft.com/kb/2279665/ ) Description of Update Rollup 1 for Exchange Server 2007 Service Pack 3
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbfix kbsurveynew kbqfe kbexpertiseinter kbhotfixrollup KB982055
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