Article ID: 982087 - Last Review: February 3, 2011 - Revision: 3.1

Internet Explorer 8 may crash intermittently if you enable SmartScreen Filter

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SYMPTOMS

On a computer that has Windows Internet Explorer 8 installed, you enable SmartScreen Filter for Internet Explorer. When you try to browse some webpages, Internet Explorer 8 may crash intermittently.

When this issue occurs, the following event is logged in the Application log. This error indicates that the crash occurs in the Mshtml.dll module.
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Description: Faulting application iexplore.exe, version <version number>, faulting module mshtml.dll, version <version number>, fault address <address>.
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RESOLUTION

Security update information

To resolve this problem, install the most recent cumulative security update for Windows Internet Explorer. To do this, visit the following Microsoft website:
http://update.microsoft.com (http://update.microsoft.com)
  For more technical information about the most recent cumulative security update for Windows Internet Explorer, visit the following Microsoft website:
http://www.microsoft.com/technet/security/current.aspx (http://www.microsoft.com/technet/security/current.aspx)
Notes 
  • This update was first included in security update 982381 (MS10-035). For more information, click the following article number to view the article in the Microsoft Knowledge Base:  

    982381  (http://support.microsoft.com/kb/982381/ ) MS10-035: Cumulative security update for Internet Explorer
  • This security update supplements the following fix in which the issue was partially addressed: 

    980344  (http://support.microsoft.com/kb/980344/[anySimpleType]/ )   Internet Explorer 8 may crash intermittently if you enable the SmartScreen Filter after you install security update 976325
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MORE INFORMATION

For more information about how to enable SmartScreen Filter, click the following article number to view the article in the Microsoft Knowledge Base:
930168   (http://support.microsoft.com/kb/930168/ ) How to turn the Internet Explorer Phishing Filter or the SmartScreen Filter on or off
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APPLIES TO
  • Windows Internet Explorer 8
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Keywords: 
kbqfe kbexpertiseinter kbsurveynew kbprb KB982087
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