Article ID: 982213 - Last Review: September 9, 2010 - Revision: 2.0

The display name or the address of a user is displayed in garbage characters when you reply to an email message in an Exchange Server 2007 environment

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SYMPTOMS

Consider the following sceneario:

A display name of a user in a Microsoft Exchange Server 2007 environment contains Hebrew characters and English characters.
You apply Update Rollup 7 for Exchange Server 2007 Service Pack 1 (SP1) or a later version on an Exchange Server 2007 server.
The user sends a message, and then the recipient tries to reply to this message.

In this scenario, the display name or the address of this user is displayed in garbage characters. Therefore, the reply message is not sent successfully.

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CAUSE

This issue occurs because the display name is broken into multiple parts during the encoding process in the scenario that is described in the “Symptoms” section.

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RESOLUTION

To resolve this problem, install the following update rollup:

2279665 (http://support.microsoft.com/kb/2279665/ ) Description of Update Rollup 1 for Exchange Server 2007 Service Pack 3

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about Update Rollup 7 for Exchange Server 2007 SP1, click the following article number to view the article in the Microsoft Knowledge Base:

960384 (http://support.microsoft.com/kb/960384/ ) Description of Update Rollup 7 for Exchange Server 2007 Service Pack 1

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