Article ID: 982257 - View products that this article applies to.
Consider the following scenario:
This issue occurs because Office Click-to-Run 2010 is installed within the virtual application space that is created by the Microsoft Click-to-Run technology. Therefore, your fax service provider is not found on the computer.
To resolve this issue, you have to install the .msi-based installation of Microsoft Office 2010.
To do this, uninstall Microsoft Office Click-to-Run 2010. Then, install Microsoft Office 2010 from an installation DVD or from another installation point.
To determine whether you are running a Microsoft Office Click-to-Run 2010 installation, click the File tab, and then click Help. If there is a Click-to-Run Product Updates section, then you are running a Click-to-Run installation.
To uninstall the Microsoft Office Click-to-Run 2010 installation, follow these steps:
To send a document as an Internet Fax in a Microsoft Office 2010 program, click the File tab, click Save & Send, and then click Send as Internet Fax.
Note To use the fax service to send your fax, you must first sign up with a fax service provider.
Article ID: 982257 - Last Review: September 12, 2011 - Revision: 2.0