Article ID: 982258 - Last Review: September 12, 2011 - Revision: 4.0

"This 64-bit product may not be installed with Microsoft Office Click-to-Run" Error message when you try to install a 64-bit version of Office 2010

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SYMPTOMS

Consider the following scenario:
  • You have Microsoft Office Click-to-Run 2010 installed on your computer.
  • You try to install a 64-bit version of Microsoft Office 2010.
In this scenario, the 64-bit version does not install. Additionally, you receive the following error message:
This 64-bit product may not be installed with Microsoft Office Click-to-Run. Remove Microsoft Office Click-to-Run and try again.
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WORKAROUND

To work around this issue, uninstall Microsoft Office Click-to-Run 2010 and then install the 64-bit version of Microsoft Office 2010.

To determine whether you have Microsoft Office Click-to-Run 2010 installed on your computer, click the File tab and then click Help. If you see a Click-to-Run Product Updates section, then Click-to-Run 2010 is installed on your computer.

To uninstall Microsoft Office Click-to-Run 2010 from your computer, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Click the Add or Remove Programs item or click the Programs and Features item.
  3. In the list of installed programs, click Microsoft Office Click-to-Run 2010 and then click Uninstall.
  4. Click Yes when you are prompted to remove all applications that were installed by Office Click-to-Run.
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APPLIES TO

  • Microsoft Office Starter 2010
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APPLIES TO
  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Excel 2010
  • Microsoft Excel Home and Student 2010
  • Microsoft OneNote 2010
  • Microsoft OneNote Home and Student 2010
  • Microsoft Outlook 2010
  • Microsoft Outlook 2010 with Business Contact Manager
  • Microsoft PowerPoint 2010
  • Microsoft PowerPoint Home and Student 2010
  • Microsoft Word 2010
  • Microsoft Word Home and Student 2010
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Keywords: 
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