When Office Click-to-Run 2010 is installed, Microsoft Word is not listed as an application when you right-click an .htm file or an .mhtml file and then click "Open with"

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Article ID: 982259 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have Microsoft Office Click-to-Run 2010 installed on the computer.
  • You right-click an .htm file or an .mhtml file, and then you click Open with.
In this scenario, Microsoft Word is not listed as an application that can open the files.

CAUSE

This issue occurs because Office Click-to-Run 2010 is installed within the virtual application space that is created by the Microsoft Click-to-Run technology. Therefore, Microsoft Word is not listed as installed on the computer.

WORKAROUND

To open the files, start Microsoft Word 2010, and then you open the .htm file or the .mhtml file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 982259 - Last Review: September 12, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Starter 2010
Keywords: 
kbtshoot kbexpertisebeginner kbsurveynew kbprb KB982259

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