Article ID: 982259 - Last Review: September 12, 2011 - Revision: 2.0

When Office Click-to-Run 2010 is installed, Microsoft Word is not listed as an application when you right-click an .htm file or an .mhtml file and then click "Open with"

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SYMPTOMS

Consider the following scenario:
  • You have Microsoft Office Click-to-Run 2010 installed on the computer.
  • You right-click an .htm file or an .mhtml file, and then you click Open with.
In this scenario, Microsoft Word is not listed as an application that can open the files.
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CAUSE

This issue occurs because Office Click-to-Run 2010 is installed within the virtual application space that is created by the Microsoft Click-to-Run technology. Therefore, Microsoft Word is not listed as installed on the computer.
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WORKAROUND

To open the files, start Microsoft Word 2010, and then you open the .htm file or the .mhtml file.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Starter 2010
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Keywords: 
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