A System Center Configuration Manager 2007 Service Pack 2 (SP2) site server randomly hangs when it is processing status messages

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Article ID: 982399 - View products that this article applies to.
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SYMPTOMS

A System Center Configuration Manager 2007 Service Pack 2 (SP2) site server randomly hangs when it is processing status messages.

Additionally, you may notice the following symptoms:

After You Run the "Backup ConfigMgr Site Server" maintenance task, many of the components under ConfigMgr Service Manager Tool may show a status of Starting.

The Smsexec.log file will show no activity since the time that the backup completed.

Restarting the SMS Executive service and the SMS Site Component Manager service will temporarily restore them to correct operation. However, this issue will likely occur again every other time that the "Backup ConfigMgr Site Server" maintenance task finishes.

CAUSE

This issue occurs because of a deadlock situation in the SMS Executive (Smsexec.exe) service.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have System Center Configuration Manager 2007 SP2 installed on the computer.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Dataldr.dll4.0.6487.2131133,99201-Feb-201011:30x86
Ddm.dll4.0.6487.2131158,05601-Feb-201011:30x86
Wsyncmgr.dll4.0.6487.213190,47201-Feb-201011:30x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Note The "dataldr.dll" file is not updated if you install this hotfix on secondary site servers. This is expected behavior because secondary site servers do not require this functionality.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 982399 - Last Review: July 21, 2011 - Revision: 7.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007 Service Pack 2
Keywords: 
kbfix kbautohotfix kbHotfixServer kbsurveynew kbqfe kbexpertiseadvanced KB982399

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