You cannot use the "send to" feature of an external application together with Office Click-to-Run for Outlook 2010

Article ID: 982430 - View products that this article applies to.
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SUMMARY

Microsoft is offering a new way to download and install products of Microsoft Office 2010. This technology is called Microsoft Office Click-to-Run, and this article discusses how Office Click-to-Run interacts with some external applications that may use Outlook 2010 to send email messages.

Introduction to Office Click-to-Run

Office Click-to-Run is a new way for broadband customers to obtain Microsoft Office and to update Office 2010. Office Click-to-Run uses the virtualization and streaming technologies of Microsoft.  

Office Click-to-Run Technology 

Office Click-to-Run products use streaming technology that is similar to watching a video on the web. When you watch a video on the web, you can watch the first part of the video before the whole file is downloaded. Similarly, you can start using Office 2010 before the whole suite or product is downloaded when you use Office Click-to-Run. Therefore, the rest of Office 2010 is being downloaded in the background quietly while you use one part of Office 2010.  

Office Click-to-Run products also use Microsoft virtualization technology that stores Office 2010 in virtualized application space. This virtual space separates Office 2010 from the regular file system and from the other applications on your computer. This separation lets Office 2010 coexist together with any existing version of Office that is already installed on your computer. There are also other benefits to Office Click-to-Run. For more information, visit the following Microsoft blog website:

http://blogs.technet.com/office2010/archive/2009/11/06/click-to-run-delivering-office-in-the-21st-century.aspx


Office Click-to-Run products

To download Office Click-to-Run for Microsoft Office Home and Student 2010 and for Microsoft Office Home and Business 2010, download the installation files from Microsoft directly.

Note The Office Click-to-Run technology is also used in Microsoft Office Starter 2010.

MORE INFORMATION

When you use the Send To feature of an external application to try to send in Outlook 2010 that was installed by using Office Click-to-Run, you may encounter an error message that states no email program is installed.

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no email program associated to perform the requested action


This behavior occurs because Outlook 2010 that was installed by using Office Click-to-Run cannot be seen by some external applications. Therefore, the external application cannot use the Send To feature while Outlook 2010 is the default mail client.

When Outlook 2010 is installed by using Office Click-to-Run, the Outlook 2010 program resides inside the protected virtualized application space that was mentioned earlier.

RESOLUTION

To resolve this issue, either change the default email client to another email application. Or, remove the Office Click-to-Run installation of Office 2010, and then install the MSI-based installation of Office 2010.

How to change the default mail client in Windows

Method 1: Change the default mail client 

To do this on a computer that is running Windows XP Service Pack 3 (SP3), Windows Server 2003 R2, or Windows Server 2008 R2, follow these steps: 
  1. Start Microsoft Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Programs tab.
  4. In the E-mail box, select Microsoft Outlook.
  5. Click OK.   

To do this on a computer that is running Windows Vista or Windows Server 2008, follow these steps:
  1. Start Microsoft Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Programs tab.
  4. Under Internet programs, click Set programs.
  5. Click Set your default programs.
  6. In the listing of programs, select the email application that you want to make the default mail client, and then click Set this program as default.
  7. Click OK.
  8. Close the Choose the programs that Windows uses by default window.
  9. Click OK.

Method 2: Uninstall Office Click-to-Run, and then install the version of Office 2010 that does not use Office Click-to-Run
  1. Uninstall the Office Click-to-Run version of Office 2010 by using Control Panel.
  2. Visit the website where you purchased Office 2010, and sign in by using your Live ID.
  3. Then, click My Account at the top of the home page to access your Office 2010 downloads.
  4. Click Download for the suite you purchased, and then click Advanced Options under Download Now.
  5. A version of Office 2010 is listed that is not an Office Click-to-Run product and that does not require the Q: drive to be available.

Properties

Article ID: 982430 - Last Review: August 26, 2011 - Revision: 2.2
APPLIES TO
  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Starter 2010
Keywords: 
kbinfo kbhowto KB982430

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