Article ID: 982476 - Last Review: December 14, 2010 - Revision: 2.0

The Imap4.exe process crashes intermittently on an Exchange Server 2007 server

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SYMPTOMS

The Imap4.exe process crashes intermittently on a Microsoft Exchange Server 2007 server. Additionally, the following event is generated in the Application log::


Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 1000
Description:

Faulting application microsoft.exchange.imap4.exe, version <version>, stamp <stamp>, faulting module kernel32.dll, version <version>, stamp <stamp>, debug? 0, fault address <address>.

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CAUSE

This issue occurs when IMAP4 clients perform a search on a mailbox that contains thousands of messages that use nonconsecutive the PR_INTERNET_ARTICLE_NUMBER property. In this scenario, the search operation generates a large query. Therefore, the stack overflows and causes the Imap4.exe process to crash.
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RESOLUTION

To resolve this problem, install the following update rollup:
2407025  (http://support.microsoft.com/kb/2407025/ ) Description of Update Rollup 2 for Exchange Server 2007 Service Pack 3
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the PR_INTERNET_ARTICLE_NUMBER property, visit the following Microsoft website:
General information about the PR_INTERNET_ARTICLE_NUMBER property (http://msdn.microsoft.com/en-us/library/cc815492.aspx)
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbfix kbsurveynew kbqfe kbhotfixrollup kbexpertiseinter KB982476
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