Article ID: 982478 - Last Review: December 14, 2010 - Revision: 2.0

Notes URL links in a plain text message are not clickable when you open this message by using OWA in an Exchange Server 2007 environment

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SYMPTOMS

Consider the following scenario:
  • You are running Lotus Notes applications in a Microsoft Exchange Server 2007 environment..
  • You open a plain text message that contains Notes URL links by using Outlook Web Access (OWA).
  • These Notes URL links link to Lotus Notes documents.

In this scenario, the Notes URL links are not clickable. However, they are clickable if you open the message by using Microsoft Office Outlook.

Note The Notes URL links start from "notes://". For example, notes://contoso.com/docid (notes://contoso.com/docid) .
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CAUSE

This problem occurs because Exchange Server 2007 does not treat the Notes URL links as hyperlinks in the scenario that is described in the “Symptoms” section.
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RESOLUTION

To resolve this problem, install the following update rollup:
2407025  (http://support.microsoft.com/kb/2407025/ ) Description of Update Rollup 2 for Exchange Server 2007 Service Pack 3
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbfix kbexpertiseinter kbhotfixrollup kbqfe kbsurveynew KB982478
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