"Microsoft Dynamics CRM was unable to add the Web address of the Microsoft Dynamics CRM server to Trusted Sites" warning message when you try to open a Microsoft Dynamics CRM 4.0 client for Outlook in a security locked-down environment

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Article ID: 982510 - View products that this article applies to.
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SYMPTOMS

When you try to open a Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook in an environment where you do not have security privileges to add a site to the Trusted Sites zone in Internet Explorer, you receive the following warning message:
Microsoft Dynamics CRM was unable to add the Web address of the Microsoft Dynamics CRM server to Trusted Sites. This may cause it not to function correctly. To add the Web address of the Microsoft Dynamics CRM server manually to the list of trusted sites, see the Internet Explorer Help for Trusted Sites zones. If you use CRM for Outlook with Offline Access, include the URL http://localhost as a trusted site.
This problem occurs even though the following conditions are true:
  • The URL of the Microsoft Dynamics CRM 4.0 server is added to the trusted sites in Microsoft Internet Explorer.
  • The localhost URL is added to the trusted sites in Microsoft Internet Explorer.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

Note This problem was originally fixed in Update Rollup 11 for Microsoft Dynamics CRM 4.0.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
981328 Update Rollup 11 for Microsoft Dynamics CRM 4.0 is available

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 982510 - Last Review: August 26, 2010 - Revision: 3.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbexpertiseinter kbsurveynew kbmbsmigrate kbqfe KB982510

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