QuickTime or MPEG-4 video files that are set to play across slides do not play in a slide show in PowerPoint 2010

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Article ID: 982692 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. In Microsoft PowerPoint 2010, you insert a video on a slide. The video uses one of the following video formats:
  • QuickTime (*.mov)
  • MPEG-4 (*.mp4)
Then, you set the video to play automatically. On the Animations tab, you set the video to play across a set number of slides. In this scenario, when you show the presentation, the video does not start. Additionally, you receive the following error message:
The file you are attempting to play has an extension (.mov) that does not match the file format. Playing the file may result in unexpected behavior. Do you want the Player to try to play this content?
If you click Yes, the video does not play. Instead, a blank frame is displayed on the slide.

CAUSE

This problem occurs because Windows Media Player does not support the playing of QuickTime movies across multiple slides.

WORKAROUND

To work around this issue, you can convert these video files to the Windows Media Video file format (*.wmv) by using a third-party video file converter.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 982692 - Last Review: May 28, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft PowerPoint 2010
  • Microsoft PowerPoint Home and Student 2010
Keywords: 
kbslideshow kbexpertisebeginner kbtshoot kbsurveynew kbprb KB982692

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