Article ID: 982698 - View products that this article applies to.
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Symptoms

If you add the UseLegacyFB registry value to the Windows registry to try to force Microsoft Outlook 2010 or Microsoft Outlook 2013 to behave like Microsoft Office Outlook 2007, the value is ignored by Outlook.

Cause

The UseLegacyFB registry value is not used by Outlook 2010 or Outlook 2013. By default, if your mailbox is located on a Microsoft Exchange 2007 or Microsoft Exchange 2010 server, Outlook 2007, Outlook 2010 and Outlook 2013 use the Exchange Availability Service to locate free/busy information. This is a change from Outlook 2003 and earlier versions of Outlook that use public folder free/busy information.

Note Public folder free/busy was removed from Outlook 2013. For more information about changes in Outlook 2013, go to the following Microsoft website:

http://technet.microsoft.com/en-us/library/cc178954.aspx

In Microsoft Office Outlook 2007, you can use the following registry data to force Outlook 2007 to use public folder free/busy information instead of the Availability Service.
Key:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Calendar

Name: UseLegacyFB
Type: DWORD
Value: 1

In some scenarios where you are troubleshooting Availability Service problems, you might want to force Outlook 2007 to use public folder free/busy information by adding this registry data to the client. In these same situations, you cannot force Outlook 2010 or Outlook 2013 to use public folder free/busy information because the UseLegacyFB registry value is ignored.

Resolution

If you are troubleshooting Availability Service issues in Outlook 2010 or Outlook 2013, you can enable Availability Service logging. To do this, follow these steps:
  1. Start Outlook.
  2. On the File tab, click Options.
  3. In the Outlook Options dialog box, click Advanced.
  4. In the Other section, click to select the Enable troubleshooting logging (requires restarting Outlook) check box, and then click OK.
    Collapse this imageExpand this image
    Outlook Options
  5. Restart Outlook
When Outlook uses the Availability Service to retrieve free/busy information, log files are generated in the following folders:

Outlook 2010

%temp%\OLKAS
The file name of the log files uses the following format:
yyyymmdd-hhmmssss-AS.log
For example, a log file that is generated on March 30, 2010 at 2:14:20.0029 P.M. will be named:
20100330-1411200029-AS.log
Open this log file in a text editor such as Notepad to examine the logging information.

Outlook 2013

%temp%\Outlook Logging
The file name of the log files uses the following format:

Outlook-########.etl
Note To help protect customer data, the advanced trace log files are binary files that cannot be read without a conversion process. You can upload the log files to a secure location provided by Microsoft Customer Support Services. A support engineer from Microsoft can download and convert the log file for analysis. For more information about advanced trace log files, click the following article number to view the article in the Microsoft Knowledge Base:

2862843 How to enable global and advanced logging for Outlook 2010 and Outlook 2013

Properties

Article ID: 982698 - Last Review: June 22, 2013 - Revision: 6.0
Applies to
  • Microsoft Outlook 2013
  • Microsoft Outlook 2010
Keywords: 
kbregistry kbemail kbexpertiseinter kbtshoot kbsurveynew kbprb KB982698

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