"Visio Services was unable to load this diagram" error message when a user tries to view the Status page of a workflow on a SharePoint site that is running Visio Services in SharePoint Server 2010

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Article ID: 982702 - View products that this article applies to.
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SYMPTOMS

A user is on a SharePoint site that is running Visio Services in Microsoft SharePoint Server 2010. When the user tries to access the Status page of a workflow site, the user receives the following error message:
Visio Services was unable to load this diagram because the diagram URL does not refer to an existing VDW file or you do not have permissions to access it. To resolve this issue verify that the diagram URL refers to an existing VDW file that you can access.

CAUSE

This issue may occur because the workflow is running on the sub Web level. However, the user does not have permission on the root site.

RESOLUTION

To resolve this issue as an administrator, grant users View permissions on the root site of the sub Web.

Properties

Article ID: 982702 - Last Review: September 12, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft SharePoint Server 2010
  • Microsoft Visio Premium 2010
  • Microsoft Visio Professional 2010
  • Microsoft Visio Standard 2010
Keywords: 
kberrmsg kbtshoot kbexpertiseinter kbsurveynew kbprb KB982702

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