Article ID: 982714 - Last Review: March 31, 2011 - Revision: 3.0

The values of total items that are returned by running the "Export-ActiveSyncLog" cmdlet on an Exchange Server 2007 server are incorrect

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SYMPTOMS

You run the Export-ActiveSyncLog cmdlet in Exchange Management Shell on a Microsoft Exchange Server 2007 server. This cmdlet parses the Internet Information Services (IIS) logs and then returns information about Microsoft Exchange ActiveSync usage. The return information includes "Items Sent" and "Items Received" for users. The values of "Items Sent" and "Items Received" should include emails, calendar, contacts and tasks. However, you find the following two issues:
  • "Items Sent" does not equal to "Total Emails Sent" + "Total Calendar Sent" + "Total Contacts Sent" + "Total Tasks Sent"
  • "Items Received" does not equal to "Total Emails Received" + "Total Calendar Received" + "Total Contacts Received" + "Total Tasks Received"
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CAUSE

This issue occurs because the calculation method of Exchange Server 2007 is incorrect.
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RESOLUTION

To resolve this issue, install the following update rollup:
2530488  (http://support.microsoft.com/kb/2530488/ ) Description of Update Rollup 3 for Exchange Server 2007 Service Pack 3
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the Export-ActiveSyncLog cmdlet, visit the following Microsoft website:
General information about the Export-ActiveSyncLog cmdlet (http://technet.microsoft.com/en-us/library/bb123821(EXCHG.80).aspx)
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbfix kbexpertiseinter kbqfe kbsurveynew kbhotfixrollup KB982714
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