Article ID: 982756 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • A subscription to Microsoft Office 2010 is installed on the computer.
  • Then you install volume-licensed version of Office 2010 on the computer.
In this scenario, when the Office 2010 subscription tries to activate, you receive the following error message:
Activation Failed

Activation of your subscription for Microsoft Office has failed.
Recurring activations are required to verify your subscription for this product so that your subscription is not interrupted. If the attempts to activate the product continue to fail, the editing functionality in your Office product might be disabled.
To ensure your product remains fully functional learn more about how to resolve this issue as soon as possible.

Cause

This issue occurs because the installation of a volume-licensed version of Office 2010 rewrites the registry value UserOperations under OfficeSoftwareProtectionPlatform. As long as this registry value is set to “0,” the subscription activation will fail to renew the subscription of Office 2010. If you do not resolve this issue, the Office 2010 subscription edition will enter Reduced Functionality Mode (RFM).

Resolution

To have us fix this problem for you, go to the "Fix it for me" section. If you would rather fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To resolve this problem automatically, click the Fix this problem link, click Run in the File Download dialog box, and then follow the steps in the wizard.
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assets fixit1
Fix this problem
Microsoft Fix it 50408
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Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD. Then, you can run this fix on the computer that has the problem.

Let me fix it myself

To resolve this issue yourself, follow these steps:

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
  1. Start Registry Editor:

    For Windows Vista and Windows 7:
    1. click Start
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       Start button
      , type regedit in the Start Search box, and then press ENTER.

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      User Access Control permission
      If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
    For Windows XP:
    1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry value in the registry:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform\UserOperations
  3. On the Edit menu, click Modify.
  4. Type 1, and then press ENTER.
  5. Exit Registry Editor.
  6. Restart the computer.

Properties

Article ID: 982756 - Last Review: September 12, 2013 - Revision: 3.0
Applies to
  • Microsoft Office Professional Academic 2010
  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Office Standard 2010
  • Microsoft Office Starter 2010
Keywords: 
kbinstallation kbactivation kbexpertisebeginner kbtshoot kbsurveynew kbprb kbmsifixme kbfixme KB982756

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