Article ID: 982764 - View products that this article applies to.
You try to save a document in Microsoft Word 2010, in Microsoft Excel 2010, in Microsoft OneNote 2010, or in Microsoft PowerPoint 2010 to a document management web server. In this situation, the file upload is not completed successfully.
This problem occurs because certain network hardware abandons TCP connections that are idle for extended periods of time.
We recommend that you configure time-outs of network hardware to 30 to 60 minutes.
Article ID: 982764 - Last Review: September 12, 2011 - Revision: 2.0