You cannot save a document in Word 2010, in Excel 2010, in OneNote 2010, or in PowerPoint 2010 to a document management web server

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Article ID: 982764 - View products that this article applies to.
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SYMPTOMS

You try to save a document in Microsoft Word 2010, in Microsoft Excel 2010, in Microsoft OneNote 2010, or in Microsoft PowerPoint 2010 to a document management web server. In this situation, the file upload is not completed successfully.

CAUSE

This problem occurs because certain network hardware abandons TCP connections that are idle for extended periods of time.

MORE INFORMATION

We recommend that you configure time-outs of network hardware to 30 to 60 minutes.

Properties

Article ID: 982764 - Last Review: September 12, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Office Professional Academic 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Office Starter 2010
  • Microsoft Office Standard 2010
Keywords: 
kbtshoot kbexpertiseinter kbsurveynew kbprb KB982764

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