Article ID: 983114 - View products that this article applies to.
Consider the following scenario:
In this scenario, you receive the same error message that was mentioned earlier.
This issue occurs because the cache for Outlook is not emptied when you switch accounts in the same profile. Because the account that does not have permissions tried to access the folder, this account has ownership of the folder until you restart Outlook.
To work around this issue, exit Outlook, and then restart Outlook. This clears an internal cache that is used by Outlook for public folder access.
Note After you restart Outlook, make sure that the account that has the appropriate permissions is the first to try to access the folder.
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