MSDN and TechNet Subscribers who installed Office Professional Plus 2010 or Visio Professional 2010 before May 1, 2010 may not have all product features enabled

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Article ID: 983473 - View products that this article applies to.
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SYMPTOMS

MSDN and TechNet subscribers who obtained their product keys for Office Professional Plus 2010 and Visio Professional 2010 products earlier than May 1, 2010 may not see the following product features enabled.

Affected features

Visio Professional 2010

  • Data Connection

Office Professional Plus 2010

  • Create IRM-protected documents and emails
  • Exchange 2010 Retention Policies
  • Exchange 2010 Online Archive
  • Create labels and barcodes
  • Initiate and complete workflows
  • Publish to PowerPoint Libraries
  • Publish to XL Services
Note: Subscribers who obtained product keys after May 1 have the correct keys.

RESOLUTION

To resolve this issue, customers who obtained their product keys between April 22 and May 1, 2010 will need to reactivate their products using the following steps in order to enable advanced features. Your key allocation will not be impacted.

The product key you originally obtained from MSDN is intended to enable Terminal Services capability. That product key enables installation and activation but does not enable all features. In order to use all of the functionality you must get the new product key that is now available. If you have existing installations of Office 2010 Pro Plus or Visio Professional 2010 with the original MSDN product key then you only need to configure the new key to activate the features. You can optionally use both product keys as needed but for new installations you should always use the new Office 2010 Pro Plus or Visio Professional 2010 key respectively.

Note: Customers are not required to download any new software or patches, only to obtain and activate new product keys.

How to install a new product key for Office Professional Plus 2010

To install a new product key, use one of the following methods.

Method 1

  1. If you are an MSDN Subscriber, visit your MSDN Subscriptions Product Keys page by clicking the following link:
    https://msdn.microsoft.com/subscriptions/securedownloads/cc137106.aspx

    Obtain the product key titled Office Professional Plus 2010.

    If you are a TechNet Subscriber, visit your TechNet Subscriptions Product Keys page by clicking the following link:
    https://technet.microsoft.com/subscriptions/securedownloads/cc137106.aspx
  2. Start to update the current installation of Office Professional Plus 2010.
    1. Close all open Office 2010 applications.
    2. Click Start, and then click Control Panel.
    3. Click Uninstall a Program. In the list of programs that are installed, click Microsoft Office Professional Plus 2010, and then click Change.

      Note: If you are using Windows Server 2003, click Add or Remove Programs. If you are using Windows Server 2008 or Windows Server 2008 R2, click Program and Features.
  3. In the Microsoft Office Professional Plus 2010 dialog box, click the Enter a Product Key option, and then click Continue.

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    Alt text
  4. Install the Office Professional Plus 2010 product key that you obtained from your MSDN or Technet Subscription.
    1. Make sure that the computer is connected to the Internet.
    2. Enter the product key, and ensure the Attempt to automatically activate my product online check box is clicked and then click Continue.

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      Alt text
    3. Click Install Now.
    4. Click Close when a dialog box appears that informs you that the configuration is successful.
  5. Verify the activation status.
    1. Start the Office 2010 application.
    2. In the Office 2010 application, click the File tab, and then click Help.
    3. Notice the activation status. If not activated, you may choose to activate in the Help tab.


Method 2

  1. Follow step 1 in Method 1 to obtain the Office Professional Plus 2010 product key from your MSDN Subscription.
  2. Open a Command Prompt window.

    If you are using Windows 7, Windows Vista, or Windows Server 2008 or Windows Server 2008 R2, follow these steps:
    1. Click Start, type cmd in the Search box, right-click cmd.exe, and then click Run as administrator.
    2. In the User Account Control dialog box, click Yes.
    If you are using Windows Server 2003, follow this step:
    1. Click Start, click Run, type cmd, and then click OK.

  3. Install the additional product key and activate Office Professional Plus 2010. If you are using the x86 version of Office Professional Plus 2010 on an x64 version of Windows operating system, follow these steps:
    1. At the command prompt, run the following command:
      cscript "%ProgramFiles(x86)%\Microsoft Office\Office14\ospp.vbs" /inpkey:<Product_Key>

      Note: <Product_Key> represents the product key that you want to install.
    2. Run the following command:
      cscript "%ProgramFiles(x86)%\Microsoft Office\Office14\ospp.vbs" /act

    In other situations, follow these steps:
    1. At the command prompt, run the following command:
      cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /inpkey:<Product_Key>
    2. Run the following command:
      cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /act

Terminal Services

For additional information on how to enable Terminal Services in Office Professional Plus 2010, refer to the following KB article in the Microsoft Knowledge base:
983443 How to enable Office Professional Plus 2010 to run on a terminal server


How to install a new product key for Visio Professional 2010

To install a new product key and activate the product, use one of the following methods.

Note: Installation of the new key will enable full Visio Professional functionality and disable use with Windows Server 2008 Terminal Server.

Method 1

  1. If you are an MSDN Subscriber, visit your MSDN Subscriptions Product Keys page by clicking the following link:
    https://msdn.microsoft.com/subscriptions/securedownloads/cc137106.aspx

    Obtain the product key titled Visio Professional 2010.

    If you are a TechNet Subscriber, visit your TechNetSubscriptions Product Keys page by clicking the following link:
    https://technet.microsoft.com/subscriptions/securedownloads/cc137106.aspx
  2. Start to update the current installation of Visio Professional 2010.
    1. Close all open Office 2010 applications including Visio Professional 2010.
    2. Click Start, and then click Control Panel.
    3. Click Uninstall a Program. In the list of programs that are installed, click Visio Professional 2010, and then click Change

      Note: If you are using Windows Server 2003, click Add or Remove Programs. If you are using Windows Server 2008 or Windows Server 2008 R2, click Program and Features.
  3. In the Microsoft Visio 2010 dialog box, click the Enter a Product Key option, and then click Continue.

    Collapse this imageExpand this image
    Alt text
  4. Install the new Visio Professional 2010 product key that you obtained from your MSDN or TechNet subscription.
    1. Make sure that the computer is connected to the Internet.
    2. Enter the product key, and ensure the Attempt to automatically activate my product online check box, is selected, then click Continue.

      Collapse this imageExpand this image
      Alt text
    3. Click Install Now.
    4. Click Close when a dialog box appears that informs you that the configuration is successful.
    5. Restart Visio twice to ensure all features have been enabled.
  5. Verify the activation is complete by following these steps:
    1. In Visio Professional 2010, click the File tab, and then click Help.
    2. Notice the activation status. If not activated, you may choose to activate in the Help tab.


Method 2

  1. Follow step 1 in Method 1 to obtain a new product key for Visio Professional 2010
  2. Open a Command Prompt window.

    If you are using Windows 7, Windows Vista, or Windows Server 2008 or Windows Server 2008 R2, follow these steps:
    1. Click Start, type cmd in the Search box, right-click cmd.exe, and then click Run as administrator.
    2. In the User Account Control dialog box, click Yes.
    If you are using Windows Server 2003, follow this step:
    1. Click Start, click Run, type cmd, and then click OK.
  3. Install the new product key and activate Visio Professional 2010. If you are using the x86 version of Visio Professional 2010 on an x64 version of Windows operating system, follow these steps:
    1. At the command prompt, run the following command:
      cscript "%ProgramFiles(x86)%\Microsoft Office\Office14\ospp.vbs" /inpkey:<Product_Key>

      Note: <Product_Key> represents the product key that you want to install.
    2. Run the following command:
      cscript "%ProgramFiles(x86)%\Microsoft Office\Office14\ospp.vbs" /act

    In other situations, follow these steps:
    1. At the command prompt, run the following command:
      cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /inpkey:<Product_Key>
    2. Run the following command:
      cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /act

Properties

Article ID: 983473 - Last Review: May 3, 2010 - Revision: 1.2
APPLIES TO
  • Microsoft Office Professional Plus 2010
  • Microsoft Visio Professional 2010
Keywords: 
kbtshoot KB983473

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