FIX: "Error: Execution 'string' cannot be found (rsExecutionNotFound)" error message when you update a report on a computer that has Dynamics CRM 4.0 Connector for Microsoft SQL Server Reporting Services installed

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Article ID: 983630 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have Microsoft Dynamics CRM 4.0 Connector for Microsoft SQL Server Reporting Services installed on a computer.
  • You open a CRM report. Then, you leave the report idle for more than twenty minutes.
  • You click the refresh symbol to update the report.
In this scenario, you receive an error message that resembles the following:
Error: Execution 'string' cannot be found (rsExecutionNotFound)

CAUSE

This problem occurs because of an error in the Microsoft SQL Server report viewer control. When the report viewer control opens a report, the SQL Server Reporting Service generates and stores an execution ID for the report. The execution ID is deleted when the session times out. If a report is left open one minute ahead of the time when the session times out, the report viewer control pings the SQL Server Reporting Service and resets the expiration time for the execution ID. However, the ping fails. This causes the session time-out and the deletion of the execution ID.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Microsoft Visual Studio 2008 Service Pack 1 installed to apply this hotfix.

Restart requirement

You do not have to restart the Eclipse after you apply the hotfix if no instance of Visual Studio is being used.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Microsoft.reportviewer.webforms.dll9.0.30729.4555864,25611-Jun- 201002:40x86
Microsoft.reportviewer.winforms.dll9.0.30729.4555344,06411-Jun- 201002:40x86
Reportviewer.exe9.0.30729.45552,282,84011-Jun-201002:50x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information about how to install Microsoft Dynamics CRM 4.0 Connector for Microsoft SQL Server Reporting Services , visit the following Microsoft website:
Install Microsoft Dynamics CRM 4.0 Connector for Microsoft SQL Server Reporting Services
For more information about the naming schema for SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:
957053 Support for running Microsoft Dynamics CRM 4.0 together with Microsoft SQL Server 2008
For more information about the naming schema for SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:
822499 New naming schema for Microsoft SQL Server software update packages


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 983630 - Last Review: January 20, 2012 - Revision: 2.2
APPLIES TO
  • Microsoft Dynamics CRM Connector for SQL Server Reporting Services
Keywords: 
kbqfe kbhotfixserver kbautohotfix kbexpertiseadvanced kbsurveynew KB983630

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