Article ID: 926178 - Last Review: March 15, 2007 - Revision: 2.6

You receive an error message when you start Windows Vista after you install an ATM network adapter

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SYMPTOMS

After you install an asynchronous transfer mode (ATM) network adapter, you receive the following error message when you start Windows Vista or Windows Server 2008:
Windows encountered a problem installing the driver software for your device. The class installer has denied the request to install or upgrade this device.
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CAUSE

This behavior occurs because ATM is not supported in Windows Vista or Windows Server 2008.
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MORE INFORMATION

Because Windows Vista and Windows Server 2008 do not support ATM, the following features are not part of these operating systems:
  • Classical IP over ATM (CIP)
  • ATM Address Resolution Protocol (ARP) server
  • Point-to-Point Protocol (PPP) over ATM
  • Multiprotocol Encapsulation over ATM
  • Winsock over ATM
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APPLIES TO
  • Windows Vista Business 64-bit Edition
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Web Server 2008
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Keywords: 
kbtshoot kbprb KB926178
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