Help and Support
 

powered byLive Search

You cannot upgrade a Windows-based computer to Windows Vista successfully, and the computer does not rollback to the original operating system

Article ID:930889
Last Review:March 17, 2007
Revision:1.2

SYMPTOMS

When you try to upgrade a Windows-based computer to Windows Vista from an earlier version of Windows, the upgrade process is unsuccessful for either hardware or software reasons. Then, the computer does not rollback to the original operating system. Additionally, the computer may restart continuously.

Back to the top

CAUSE

This problem occurs because the rollback process does not initiate automatically after the upgrade process is unsuccessful.

Back to the top

RESOLUTION

To resolve this problem, press the DOWN ARROW key, and then select the Windows Setup Rollback entry from the menu options when the computer restarts.

Back to the top

MORE INFORMATION

This article may mostly describe the Windows Vista installation problem for single-boot systems. For more information about the unsuccessful installation of Windows Vista on dual-boot systems, click the following article number to view the article in the Microsoft Knowledge Base:
930132 (http://support.microsoft.com/kb/930132/) The computer continuously restarts after you unsuccessfully try to install Windows Vista on a Windows-based computer

Back to the top


APPLIES TO
Windows Vista Business
Windows Vista Enterprise
Windows Vista Home Premium
Windows Vista Home Basic
Windows Vista Ultimate
Windows Vista Business 64-bit edition
Windows Vista Enterprise 64-bit edition
Windows Vista Home Premium 64-bit edition
Windows Vista Home Basic 64-bit edition
Windows Vista Ultimate 64-bit edition
Windows Vista Starter

Back to the top

Keywords: 
kbexpertisebeginner kbtshoot kbprb KB930889

Back to the top

Article Translations

 

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.