Error message when you try to send a fax in Windows Vista: "There was an error sending the FAX"

When you try to send a facsimile (fax) from Windows Vista, you receive the following error message:

This issue may occur if any one of the following conditions is true:

• You send the fax by using a faxing service company that uses a remote fax server. The remote fax server does not support the e-mail delivery receipt feature that is provided by the Windows Fax and Scan program.
• You send the fax by using a fax modem that is installed in or connected to the Windows Vista-based computer.

This issue occurs because the e-mail delivery receipt feature in Windows Fax and Scan works only if the following conditions are true:

• You use a remote fax server to send the fax.
• The remote fax server supports and allows for the e-mail delivery receipt feature.

To work around this issue, use one of the following methods, as appropriate for your situation.

Method 1: If you use a remote fax server

If you use a remote fax server to send the fax, contact the administrator of the remote service to determine whether the fax service supports the e-mail receipt delivery feature.

Method 2: If you use a fax modem

If you use a fax modem to send the fax, click to clear the E-mail To delivery receipts check box.

Note If you want to determine the delivery status of a fax that you send from Windows Vista by using a fax modem or by using a remote fax server that does not support the e-mail delivery receipt feature, use one of the following methods:

• Examine the contents of the Outbox folder or the Sent Items folder in Windows Scan and Fax.
• Use the Fax Status Monitor feature in Windows Scan and Fax.

For more information about how to use Windows Fax and Scan, visit the following Microsoft Web sites:

Faxing: frequently asked questionsSet up your computer to send and receive faxesFax serverTroubleshoot fax problems