A folder does not open when you click the folder in the All Programs list in Windows Vista

In Windows Vista, when you click a folder to open it in the All Programs list, the folder does not open. This problem occurs only when you try to open certain folders by using the Vista Start menu.

This problem occurs if the folder is stored in one of the following locations:

• Drive:\ProgramData\Microsoft\Windows\Start Menu\Folder Name
• Drive:\Roaming\Microsoft\Windows\Start Menu\Folder Name

Note Drive represents the letter of the Windows Vista system drive. Folder Name represents the name of the folder that you want to open.

This problem does not occur when the folder that you want to open is stored in either of the following locations:

• Drive:\ProgramData\Microsoft\Windows\Start Menu\Programs\Folder Name
• Drive:\Roaming\Microsoft\Windows\Start Menu\Programs\Folder Name

Note Drive represents the letter of the Windows Vista system drive. Folder Name represents the name of the folder that you want to open.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites to applying this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 32-bit versions

Windows Vista, 64-bit versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base: