You may be unable to activate Windows Vista over the Internet by using the Windows Activation Wizard

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This article is intended for a beginning to intermediate computer user.You may find it easier to follow the steps if you print this article first.

Symptoms of the problem

When you try to activate Windows Vista over the Internet by using the Windows Activation Wizard, the activation process may not be completed successfully.

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Methods to resolve the problem

Use the telephone to activate Windows

To activate Windows over the telephone, click Use the automated phone system in the Windows Activation Wizard.

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Similar problems and solutions

For more information about advanced solutions for this issue, click the following article number to view the article in the Microsoft Knowledge Base:

921471 (http://support.microsoft.com/kb/921471/ ) Activation fails when you try to activate Windows Vista or Windows Server 2008 over the Internet

For more information about Windows Vista Volume Activation 2.0, click the following article number to view the article in the Microsoft Knowledge Base:

929712 (http://support.microsoft.com/kb/929712/ ) Volume Activation information for Windows Vista

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