You play a Microsoft Windows Media High Definition Video (WMV HD) DVD or a WMV HD file in Windows Media Center in Windows Vista. However, the video may not be synchronized with the audio. This problem may occur if the following conditions are true:

•	You pressed the Fast Forward button multiple times on the Media Center remote to fast forward the video at high speed.
•	You pressed the Play button to return the video to regular playback speed.

When this problem occurs, the audio plays at the new location. However, the video is not synchronized with the audio for a while. Eventually, the video catches up to the audio.

Additionally, if you previously installed the 932757 hotfix to resolve this problem, you may experience the following problem:

•	When you play a WMV HD DVD or a WMV HD file in Windows Media Center, you click Pause, you click Skip Forward several times, and then you click Fast Forward, you may receive an error message that resembles the following: The file is not available for playback

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Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces hotfix 932757.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

File name	File version	File size	Date	Time	Platform
Ehplayer.dll	6.0.6000.20567	278,016	28-Mar-2007	01:47	x86
Update.mum	Not applicable	1,765	28-Mar-2007	10:54	Not applicable
X86_d680cbc7459f8c9000498f2408b2df32_31bf3856ad364e35_6.0.6000.20567_none_5e8d83882fc46166.manifest	Not applicable	702	28-Mar-2007	10:54	Not applicable
X86_microsoft-windows-ehome-ehplayer_31bf3856ad364e35_6.0.6000.20567_none_2c22def2d52a3177.manifest	Not applicable	76,858	28-Mar-2007	10:55	Not applicable

Windows Vista, 64-bit versions

File name	File version	File size	Date	Time	Platform
Amd64_ed31959f0bec55d9674b319cc1e9ee92_31bf3856ad364e35_6.0.6000.20567_none_7d396ed9d3126f34.manifest	Not applicable	706	28-Mar-2007	10:54	Not applicable
Amd64_microsoft-windows-ehome-ehplayer_31bf3856ad364e35_6.0.6000.20567_none_88417a768d87a2ad.manifest	Not applicable	76,886	28-Mar-2007	11:00	Not applicable
Ehplayer.dll	6.0.6000.20567	391,168	28-Mar-2007	03:02	x64
Update.mum	Not applicable	1,765	28-Mar-2007	10:54	Not applicable

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

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For more information, click the following article number to view the article in the Microsoft Knowledge Base:

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