Article ID: 936950 - Last Review: May 15, 2008 - Revision: 3.1 FIX: Windows Internet Explorer 7 may exit unexpectedly when an application calls the GetAcceptLanguages function on a computer that is running Windows Vista
On This PageSYMPTOMSWhen an application calls the GetAcceptLanguages function, Windows Internet Explorer 7 may exit unexpectedly. Note This problem occurs on computers that are running Windows Vista. RESOLUTIONService pack informationTo resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:935791
(http://support.microsoft.com/kb/935791/
)
How to obtain the latest Windows Vista service pack Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.PrerequisitesNo prerequisites are required.Restart requirementYou have to restart your computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other previously released hotfixes.Registry informationTo use this hotfix, you do not have to make any changes to the registry.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Vista x86-based versionsCollapse this table
Windows Vista x64-based versionsCollapse this table
WORKAROUNDTo work around this problem, use the RegQueryValue function to retrieve the language setting in Internet Explorer. Use the RegQueryValue function to query the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\International\AcceptLanguage STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1. MORE INFORMATION
For more information about how to use the RegQueryValue function, click the following article number to view the article in the Microsoft Knowledge Base:
145679
(http://support.microsoft.com/kb/145679/
)
How to use the registry API to save and retrieve setting
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
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