A roaming user profile does not load as expected when a domain user logs on to the domain from a Windows Vista-based computer

Consider the following scenario. In a Active Directory domain environment, you configure the following settings for users in the domain:

• You enable the User must change password at next logon setting for users in the domain.
• You configure the users to use roaming user profiles.

Then, a domain user logs on to the domain for the first time from a Windows Vista-based client computer. In this scenario, Windows Vista does not download the network-based default user profile from the from the Netlogon share. However, Windows Vista loads the local default user profile.

Note This problem also occurs when the user password has expired and the user changes the password before logging on to the domain.

This problem occurs because of an error in the Lsasrv.dll file.

If the user changes the password, the default and roaming profile paths are not set correctly before Windows Vista loads the user profile. Therefore, Windows Vista loads the local default user profile.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 32-bit version

Windows Vista, 64-bit version

To work around this problem, disable the User must change password at next logon setting for users in the domain. Or, enable the Password never expires setting for the users in the domain.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
For more information, click the following article number to view the article in the Microsoft Knowledge Base: