Event ID 10 or Event ID 11 is logged when a TPM device is running on a Windows Server 2008-based computer or on a Windows Vista-based computer

When you have a Trusted Platform Module (TPM) device running on a Windows Server 2008-based computer or on a Windows Vista-based computer, one of the following events may be logged in the Application log.

Message 1

Message 2

The TPM driver may log these errors when the TPM status register has the bit set to indicate an overrun or an underrun during communication between the driver and the TPM device. Generally, this error indicates a platform problem.

These events are logged when the TPM device cannot be accessed successfully because of hardware issues or because of firmware issues.

This issue occurs when the system BIOS is incompatible with the TPM device and must be updated.

To work around this issue, update your computer to the latest version of the system BIOS. If updating the system BIOS does not work, contact your computer manufacturer.

Steps to reproduce this problem

Windows Vista

1. Click Start
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   , click All Programs, click Accessories, and then click Run.
2. Type tpm.msc, and then press ENTER.

Windows Server 2008

Click Start, click Run, type tpm.msc, and then press ENTER.