A hotfix is available to reinstall a corrupted language pack and to resolve the problems that are caused by a corrupted language pack on a Windows Vista-based computer

Introduction

This article contains a hotfix that can reinstall a corrupted language pack on a Windows Vista-based computer. Additionally, this hotfix resolves the problems that are caused by a corrupted language pack.

A corrupted language pack may cause one or more of the following problems:

• The Windows Update console is not displayed, and the Windows Update program does not run correctly.
• You cannot install Windows Vista Service Pack 1 (SP1) Release Candidate (RC) on the computer.
• You cannot add the ActiveX Installer Service (AxIS) in Windows Vista.

Note You may also experience additional problems that are not listed here.

You use the Windows Vista OEM Pre-Installation Kit (OPK) Tool disc to start the computer, and then you install a language pack to an offline system in the Windows Preinstall Environment (Windows PE). In this situation, the language pack is typically not installed successfully. This behavior occurs because, by default, the Windows Vista OPK Tool disc does not include XML support. However, XML support is required to successfully install the language pack. Therefore, if you deploy Windows Vista to computers by using an image that is produced by the offline system, you may experience one or more of the problems that are mentioned in the "Introduction" section.

Download information

The following file is available for download from the Microsoft Download Center:

Download the 947506 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=9A0E5A09-927D-44C8-AEE5-5F0D140AC17C&displaylang=en)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.Note Install the update on the computers that have a corrupted language pack.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: