Article ID: 949204 - Last Review: April 7, 2008 - Revision: 1.3

The Print Spooler process (Spoolsv.exe) crashes after you install a Web Services for Devices (WSD) printer driver on a Windows Vista-based computer

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SYMPTOMS

Consider the following scenario. You are running a Windows Vista-based computer. On this computer, you install a Web Services for Devices (WSD) printer. However, about 30 minutes after you install the WSD printer driver, the Print Spooler process (Spoolsv.exe) crashes.
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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Vista Service Pack 1 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86 versions
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File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb949204~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable2,68714-Mar-200821:16Not Applicable
Package_2_for_kb949204~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable2,52514-Mar-200821:16Not Applicable
Package_3_for_kb949204~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,78814-Mar-200821:16Not Applicable
Package_4_for_kb949204~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,78714-Mar-200821:16Not Applicable
Package_5_for_kb949204~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,82014-Mar-200821:16Not Applicable
Package_for_kb949204_client_1~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,36714-Mar-200821:16Not Applicable
Package_for_kb949204_client~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,43114-Mar-200821:16Not Applicable
Package_for_kb949204_sc_0~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,90414-Mar-200821:16Not Applicable
Package_for_kb949204_sc~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,42314-Mar-200821:16Not Applicable
Package_for_kb949204_server_0~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,90714-Mar-200821:16Not Applicable
Package_for_kb949204_server~31bf3856ad364e35~x86~~6.0.2.0.mumNot Applicable1,43114-Mar-200821:16Not Applicable
Update.mumNot Applicable2,99514-Mar-200821:16Not Applicable
X86_695e408cbba39950f5013a7a20046d5a_31bf3856ad364e35_6.0.6001.22136_none_8c8d60fba9c00ef7.manifestNot Applicable71514-Mar-200821:16Not Applicable
X86_microsoft-windows-p..-server-wsdprpxydll_31bf3856ad364e35_6.0.6001.22136_none_f8921633d99754d0.manifestNot Applicable11,18114-Mar-200803:56Not Applicable
X86_wsdprint.inf_31bf3856ad364e35_6.0.6001.22136_none_15be6d15ca777b29.manifestNot Applicable2,26114-Mar-200821:18Not Applicable
X86_wsdscdrv.inf_31bf3856ad364e35_6.0.6001.22136_none_d0ad75b6e2b1e5ae.manifestNot Applicable2,26114-Mar-200821:18Not Applicable
Wsdprpxy.dll6.0.6001.2213656,32014-Mar-200803:24x86
Wsdprint.sys6.0.6001.2213616,89614-Mar-200801:46x86
Wsdprpxy.dll6.0.6001.2213656,32014-Mar-200803:24x86
Wsdscdrv.dll6.0.6001.22136237,05614-Mar-200803:24x86
Wsdscprx.dll6.0.6001.2213654,27214-Mar-200803:24x86
Windows Vista, x64 versions
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File nameFile versionFile sizeDateTimePlatform
Amd64_a434da588fdff43b52536b08ad0f4bf5_31bf3856ad364e35_6.0.6001.22136_none_b705a58d1222fed6.manifestNot Applicable71914-Mar-200821:16Not Applicable
Amd64_microsoft-windows-p..-server-wsdprpxydll_31bf3856ad364e35_6.0.6001.22136_none_54b0b1b791f4c606.manifestNot Applicable11,19714-Mar-200804:25Not Applicable
Amd64_wsdprint.inf_31bf3856ad364e35_6.0.6001.22136_none_71dd089982d4ec5f.manifestNot Applicable2,26314-Mar-200821:20Not Applicable
Amd64_wsdscdrv.inf_31bf3856ad364e35_6.0.6001.22136_none_2ccc113a9b0f56e4.manifestNot Applicable2,26314-Mar-200821:20Not Applicable
Package_1_for_kb949204~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable2,70314-Mar-200821:16Not Applicable
Package_2_for_kb949204~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable2,53914-Mar-200821:16Not Applicable
Package_3_for_kb949204~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,79814-Mar-200821:16Not Applicable
Package_4_for_kb949204~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,79714-Mar-200821:16Not Applicable
Package_5_for_kb949204~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,83014-Mar-200821:16Not Applicable
Package_for_kb949204_client_1~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,37514-Mar-200821:16Not Applicable
Package_for_kb949204_client~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43914-Mar-200821:16Not Applicable
Package_for_kb949204_sc_0~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,91614-Mar-200821:16Not Applicable
Package_for_kb949204_sc~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43114-Mar-200821:16Not Applicable
Package_for_kb949204_server_0~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,91914-Mar-200821:16Not Applicable
Package_for_kb949204_server~31bf3856ad364e35~amd64~~6.0.2.0.mumNot Applicable1,43914-Mar-200821:16Not Applicable
Update.mumNot Applicable3,01714-Mar-200821:16Not Applicable
Wsdprpxy.dll6.0.6001.2213666,56014-Mar-200803:53x64
Wsdprint.sys6.0.6001.2213622,52814-Mar-200802:30x64
Wsdprpxy.dll6.0.6001.2213666,56014-Mar-200803:53x64
Wsdscdrv.dll6.0.6001.22136258,04814-Mar-200803:53x64
Wsdscprx.dll6.0.6001.2213664,51214-Mar-200803:53x64
Windows Vista IA-64 versions
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File nameFile versionFile sizeDateTimePlatform
Ia64_wsdprint.inf_31bf3856ad364e35_6.0.6001.22136_none_15c0110bca758425.manifestNot Applicable2,26214-Mar-200821:16Not Applicable
Ia64_wsdscdrv.inf_31bf3856ad364e35_6.0.6001.22136_none_d0af19ace2afeeaa.manifestNot Applicable2,26214-Mar-200821:16Not Applicable
Package_1_for_kb949204~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable2,53214-Mar-200821:16Not Applicable
Package_2_for_kb949204~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,82414-Mar-200821:16Not Applicable
Package_for_kb949204_sc_0~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,42514-Mar-200821:16Not Applicable
Package_for_kb949204_sc~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,42614-Mar-200821:16Not Applicable
Package_for_kb949204_server_0~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,42914-Mar-200821:16Not Applicable
Package_for_kb949204_server~31bf3856ad364e35~ia64~~6.0.2.0.mumNot Applicable1,43414-Mar-200821:16Not Applicable
Update.mumNot Applicable1,92214-Mar-200821:16Not Applicable
Wsdprint.sys6.0.6001.2213650,17614-Mar-200802:19IA-64
Wsdprpxy.dll6.0.6001.22136106,49614-Mar-200803:43IA-64
Wsdscdrv.dll6.0.6001.22136440,32014-Mar-200803:43IA-64
Wsdscprx.dll6.0.6001.22136103,93614-Mar-200803:43IA-64
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

When this issue occurs, the following call stack is generated:
 
0267fd9c 73272c0e 800705b4 73272bc4 012101d0 WSDApi!CWSDServiceProxy::RenewSubscription+0x1c9
0267fdb4 7329736c 01210e08 732972f5 7ffda000 WSDApi!CWSDServiceProxy::RenewTimerCallback+0x4a
0267fdd0 76fafe6d 012101d0 026752dd 000f2378 WSDApi!TPCallbackFn+0x77
0267fe34 76fda2b8 012101d0 00151bd0 026753b5 ntdll!RtlpTpWorkCallback+0xbf
0267ff5c 76353833 000f2370 0267ffa8 76faa9bd ntdll!TppWorkerThread+0x522
0267ff68 76faa9bd 000f2370 02675341 00000000 kernel32!BaseThreadInitThunk+0xe
0267ffa8 00000000 76fda044 000f2370 00000000 ntdll!_RtlUserThreadStart+0x23
For more information about Web Services on Devices, visit the following Microsoft Web sites:
http://msdn2.microsoft.com/en-us/library/aa385800.aspx (http://msdn2.microsoft.com/en-us/library/aa385800.aspx)
http://msdn2.microsoft.com/en-us/library/aa907642.aspx (http://msdn2.microsoft.com/en-us/library/aa907642.aspx)
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APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Service Pack 1
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Keywords: 
kbautohotfix kbexpertiseinter kbhotfixserver kbqfe KB949204
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