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A multiprocessor computer that is running a Microsoft Windows operating system stops responding on a black screen after you resume the computer from hibernation

View products that this article applies to.
Article ID:951126
Last Review:July 21, 2008
Revision:3.0
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SYMPTOMS

Consider the following scenario:
•You have a multiprocessor computer that is running Windows Vista, Windows XP, Windows Server 2003, or Windows Server 2008.
•You resume the computer from hibernation (S4).
In this scenario, the computer stops responding on a black screen.

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RESOLUTION

Note This hotfix is superseded by hotfix 954429.

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Hotfix information for Windows Vista and Windows Server 2008

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista x86-based versions and Windows Server 2008, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb951126~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,79905-Apr-200800:29Not Applicable
Package_2_for_kb951126~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,96605-Apr-200800:29Not Applicable
Package_3_for_kb951126~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,80405-Apr-200800:29Not Applicable
Package_4_for_kb951126~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,80405-Apr-200800:29Not Applicable
Package_5_for_kb951126~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,80405-Apr-200800:29Not Applicable
Package_6_for_kb951126~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,80005-Apr-200800:29Not Applicable
Package_for_kb951126_client_0~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42605-Apr-200800:29Not Applicable
Package_for_kb951126_client_1~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,36705-Apr-200800:29Not Applicable
Package_for_kb951126_client~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,71305-Apr-200800:29Not Applicable
Package_for_kb951126_sc_0~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42105-Apr-200800:29Not Applicable
Package_for_kb951126_sc~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42305-Apr-200800:29Not Applicable
Package_for_kb951126_server_0~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42505-Apr-200800:29Not Applicable
Package_for_kb951126_server~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,43105-Apr-200800:29Not Applicable
Package_for_kb951126_winpesrv_0~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42205-Apr-200800:29Not Applicable
Package_for_kb951126_winpesrv~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,43005-Apr-200800:29Not Applicable
Package_for_kb951126_winpe_0~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42005-Apr-200800:29Not Applicable
Package_for_kb951126_winpe~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42405-Apr-200800:29Not Applicable
X86_hal.inf_31bf3856ad364e35_6.0.6000.20806_none_01c571f223e1079a.manifestNot Applicable2,24405-Apr-200800:29Not Applicable
X86_hal.inf_31bf3856ad364e35_6.0.6001.22150_none_036f9d5a21358f0f.manifestNot Applicable2,24405-Apr-200800:29Not Applicable
Halacpi.dll6.0.6000.20806137,27204-Apr-200803:36x86
Halmacpi.dll6.0.6000.20806163,38404-Apr-200803:36x86
Halacpi.dll6.0.6001.22150141,88004-Apr-200803:33x86
Halmacpi.dll6.0.6001.22150177,20804-Apr-200803:34x86
Windows Vista, x64-based versions and Windows Server 2008, x64-based versions
File nameFile versionFile sizeDateTimePlatform
Amd64_hal.inf_31bf3856ad364e35_6.0.6000.20806_none_5de40d75dc3e78d0.manifestNot Applicable1,65605-Apr-200800:32Not Applicable
Amd64_hal.inf_31bf3856ad364e35_6.0.6001.22150_none_5f8e38ddd9930045.manifestNot Applicable1,65605-Apr-200800:32Not Applicable
Package_1_for_kb951126~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,80905-Apr-200800:29Not Applicable
Package_2_for_kb951126~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,97805-Apr-200800:29Not Applicable
Package_3_for_kb951126~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,81405-Apr-200800:29Not Applicable
Package_4_for_kb951126~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,81405-Apr-200800:29Not Applicable
Package_5_for_kb951126~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,81405-Apr-200800:29Not Applicable
Package_6_for_kb951126~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,81005-Apr-200800:29Not Applicable
Package_for_kb951126_client_0~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,43405-Apr-200800:29Not Applicable
Package_for_kb951126_client_1~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,37505-Apr-200800:29Not Applicable
Package_for_kb951126_client~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,72305-Apr-200800:29Not Applicable
Package_for_kb951126_sc_0~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,42905-Apr-200800:29Not Applicable
Package_for_kb951126_sc~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,43105-Apr-200800:29Not Applicable
Package_for_kb951126_server_0~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,43305-Apr-200800:29Not Applicable
Package_for_kb951126_server~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,43905-Apr-200800:29Not Applicable
Package_for_kb951126_winpesrv_0~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,43005-Apr-200800:29Not Applicable
Package_for_kb951126_winpesrv~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,43805-Apr-200800:29Not Applicable
Package_for_kb951126_winpe_0~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,42805-Apr-200800:29Not Applicable
Package_for_kb951126_winpe~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,43205-Apr-200800:29Not Applicable
Hal.dll6.0.6000.20806272,44004-Apr-200804:02x64
Hal.dll6.0.6001.22150233,52804-Apr-200804:14x64
Windows Vista Service Pack 1, Itanium-based versions and Windows Server 2008, Itanium-based versions
File nameFile versionFile sizeDateTimePlatform
Ia64_hal.inf_31bf3856ad364e35_6.0.6001.22147_none_0383134221252d7b.manifestNot Applicable1,65501-Apr-200814:11Not Applicable
Package_1_for_kb951126~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80401-Apr-200814:10Not Applicable
Package_2_for_kb951126~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80901-Apr-200814:10Not Applicable
Package_3_for_kb951126~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,80901-Apr-200814:10Not Applicable
Package_for_kb951126_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42501-Apr-200814:10Not Applicable
Package_for_kb951126_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42601-Apr-200814:10Not Applicable
Package_for_kb951126_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42901-Apr-200814:10Not Applicable
Package_for_kb951126_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43401-Apr-200814:10Not Applicable
Package_for_kb951126_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42601-Apr-200814:10Not Applicable
Package_for_kb951126_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43301-Apr-200814:10Not Applicable
Update.mumNot Applicable2,42301-Apr-200814:10Not Applicable
Hal.dll6.0.6001.22147426,55201-Apr-200805:17IA-64

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Hotfix information for Windows Server 2003

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 SP1 installed.
889100 (http://support.microsoft.com/kb/889100/) How to obtain the latest service pack for Windows Server 2003

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with SP1, x86 Edition
File nameFile versionFile sizeDateTimePlatformSP requirement
Hal.dll5.2.3790.3127109,56824-Apr-200809:16x86SP1
Halaacpi.dll5.2.3790.3127116,73624-Apr-200809:16x86SP1
Halacpi.dll5.2.3790.312782,94424-Apr-200809:16x86SP1
Halapic.dll5.2.3790.3127123,90424-Apr-200809:16x86SP1
Halmacpi.dll5.2.3790.3127118,27224-Apr-200809:16x86SP1
Halmps.dll5.2.3790.3127124,92824-Apr-200809:16x86SP1
Windows Server 2003 with SP2, x86 Edition
File nameFile versionFile sizeDateTimePlatformSP requirement
Hal.dll5.2.3790.4279109,56824-Apr-200809:34x86SP2
Halaacpi.dll5.2.3790.4279118,27224-Apr-200809:33x86SP2
Halacpi.dll5.2.3790.427982,94424-Apr-200809:33x86SP2
Halapic.dll5.2.3790.4279125,44024-Apr-200809:34x86SP2
Halmacpi.dll5.2.3790.4279119,80824-Apr-200812:10x86SP2
Halmps.dll5.2.3790.4279126,46424-Apr-200812:10x86SP2
Windows Server 2003 with SP1, x64 Edition
File nameFile versionFile sizeDateTimePlatform
Hal.dll5.2.3790.3127280,06424-Apr-200812:20x64
Windows Server 2003 with SP2, x64 Edition
File nameFile versionFile sizeDateTimePlatform
Hal.dll5.2.3790.4279280,06424-Apr-200812:20x64

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Hotfix information for Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 installed.
322389 (http://support.microsoft.com/kb/322389/) How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86 Edition
File nameFile versionFile sizeDateTimePlatformSP requirement
Halaacpi.dll5.1.2600.3344131,96801-Apr-200809:29x86SP2
Halacpi.dll5.1.2600.334481,28001-Apr-200809:29x86SP2
Halapic.dll5.1.2600.3344150,65601-Apr-200809:29x86SP2
Halmacpi.dll5.1.2600.3344134,52801-Apr-200809:29x86SP2
Halmps.dll5.1.2600.3344152,70401-Apr-200806:59x86SP2
Windows XP with SP3, x86 Edition
File nameFile versionFile sizeDateTimePlatformSP requirement
Halaacpi.dll5.1.2600.5573131,96801-Apr-200811:35x86SP3
Halacpi.dll5.1.2600.557381,28001-Apr-200811:35x86SP3
Halapic.dll5.1.2600.5573150,65601-Apr-200811:35x86SP3
Halmacpi.dll5.1.2600.5573134,52801-Apr-200811:35x86SP3
Halmps.dll5.1.2600.5573152,70401-Apr-200811:35x86SP3

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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APPLIES TO
•Windows Vista Business
•Windows Vista Enterprise
•Windows Vista Home Basic
•Windows Vista Home Premium
•Windows Vista Starter
•Windows Vista Ultimate
•Windows Vista Business 64-bit Edition
•Windows Vista Enterprise 64-bit Edition
•Windows Vista Home Basic 64-bit Edition
•Windows Vista Home Premium 64-bit Edition
•Windows Vista Ultimate 64-bit Edition
•Windows Vista Service Pack 1
•Microsoft Windows XP Home Edition
•Microsoft Windows XP Professional
•Microsoft Windows XP Service Pack 3
•Microsoft Windows Server 2003, Enterprise x64 Edition
•Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
•Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
•Microsoft Windows Server 2003, Standard x64 Edition
•Microsoft Windows Server 2003, Standard Edition (32-bit x86)
•Windows Server 2008 Datacenter
•Windows Server 2008 Enterprise
•Windows Server 2008 Standard
•Windows Server 2008 for Itanium-Based Systems
•Windows Server 2008 Standard without Hyper-V
•Windows Server 2008 Enterprise without Hyper-V
•Windows Server 2008 Datacenter without Hyper-V

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Keywords: 
kbautohotfix kbhotfixserver kbqfe kbexpertiseinter KB951126

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