You may receive a "Stop 0x000000E3" error message that resembles the following on a computer that is running Windows Vista or Windows Server 2008: This problem may occur on a computer that is running Symantec Endpoint Protection version 11.0 Maintenance Release 2 (MR2). This problem occurs when the Symantec program quarantines a file.

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This problem occurs because of a problem with NTFS file system exception handling. This problem occurs because the structured exception handler tries to release a lock that was not obtained.

Note Not all "Stop 0x000000E3" errors are caused by the problem that is mentioned in the "Symptoms" section.

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Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

File name	File version	File size	Date	Time	Platform
Ntfs.sys	6.0.6000.16672	1,060,920	15-Apr-2008	03:47	x86
Ntfs.sys	6.0.6000.20813	1,061,944	15-Apr-2008	03:36	x86
Ntfs.sys	6.0.6001.18052	1,082,424	15-Apr-2008	04:06	x86
Ntfs.sys	6.0.6001.22157	1,082,424	15-Apr-2008	03:42	x86

Windows Vista, x64-based versions

File name	File version	File size	Date	Time	Platform
Ntfs.sys	6.0.6000.16672	1,486,904	15-Apr-2008	04:08	x64
Ntfs.sys	6.0.6000.20813	1,486,904	15-Apr-2008	04:02	x64
Ntfs.sys	6.0.6001.18052	1,540,152	15-Apr-2008	04:30	x64
Ntfs.sys	6.0.6001.22157	1,540,152	15-Apr-2008	04:20	x64

Windows Vista, Itanium-based versions

File name	File version	File size	Date	Time	Platform
Ntfs.sys	6.0.6001.18052	3,282,488	15-Apr-2008	05:07	IA-64
Ntfs.sys	6.0.6001.22157	3,282,488	15-Apr-2008	04:15	IA-64

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For more information, click the following article number to view the article in the Microsoft Knowledge Base: For more information about software updates, click the following article number to view the article in the Microsoft Knowledge Base:

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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